Optical Assistant - Online Retailer - Bury (Greater Manchester)

TieTalent; Bury; On-site; GBP 24,500 - 25,000; Full time

Benefits offered by this job

Salary: £24,500 - £25,000

26 days + Bank Holidays

Staff discount

Pension scheme

Professional development fees paid

Job summary

A leading eyewear retailer based in Bury is seeking an experienced Optical Assistant to enhance customer service. You will assist customers with frame and lens selections, provide expert advice, and support order tracking through various communication channels. The role offers a salary of £24,500 - £25,000, with flexible hours and several benefits including holidays and staff discounts.

Qualifications

• Proven experience as an Optical Assistant.
• Strong product knowledge across prescription lenses and designer eyewear.
• Excellent communication and multitasking skills.

Responsibilities

• Assist customers with frame and lens selection for prescription eyewear.
• Handle enquiries via phone, email, and live chat.
• Offer expert advice on prescription lenses, product features, and styling.

Skills

Proven experience as an Optical Assistant

Strong product knowledge across prescription lenses and designer eyewear

Excellent communication and multitasking skills

Confident using IT systems in a customer service setting

Calm, professional, and proactive attitude

Job description

Overview

Optical Assistant - Online Retailer - Bury (Greater Manchester). A fantastic opportunity has arisen for an experienced Optical Assistant to join the customer service team of one of the UK's largest independent online retailer of luxury sunglasses and prescription eyewear. Based at a modern head office in Bury, you'll support customers through their eyewear journey, offering expert product and prescription advice via email, live chat, and phone. You'll be part of a fast-growing business with over 26,000 five-star Trustpilot reviews and a strong reputation for customer excellence.

Details

Salary: £24,000 - £25,000 | Full or Part Time (min 30 hours/week) | Permanent

Location: Head Office, Bury, Greater Manchester

Responsibilities

• Assist customers with frame and lens selection for prescription eyewear


• Handle enquiries via phone, email, and live chat


• Offer expert advice on prescription lenses, product features, and styling


• Support order tracking, aftercare, and customer issue resolution


• Work closely with in-house teams including the optical lab and fulfilment

Qualifications

• Proven experience as an Optical Assistant


• Strong product knowledge across prescription lenses and designer eyewear


• Excellent communication and multitasking skills


• Confident using IT systems in a customer service setting


• Calm, professional, and proactive attitude

Benefits

• Salary: £24,500 - £25,000 (depending on experience)


• Hours: Full or part time (30 - 37.5 hours/week), 9am - 5pm


• Primarily Monday to Friday with occasional weekends


• Holidays: 26 days + Bank Holidays


• Staff discount, pension scheme, professional development fees paid

To Apply

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