Office-Based Customer Services Administrator

Confidential; East Midlands; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company pension

Private healthcare after probation

Training and development

Birthday day off

25 days holiday + bank holidays

Job summary

Hays Business Support is assisting a confidential organisation in Matlock, Derbyshire to recruit a Customer Services Administrator. This 100% office-based role offers a busy, varied environment with opportunities for progression and development.

You will handle customer enquiries, coordinate appointments, and maintain records within a supportive team. The role is full-time, Monday to Friday, 8am-4pm, with a salary from £28,000 depending on experience, plus a benefits package including pension,

Qualifications

• Experience in busy administration or customer service.
• Excellent written and verbal communication.
• Strong IT skills including MS Office suite.
• Highly organised with attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer enquiries via phone and email.
• Coordinate schedules and appointments.
• Maintain accurate records and filing systems.
• Support wider team with admin tasks.
• Ensure high standards of service delivery.
• Maintain confidentiality and professional conduct.

Skills

Customer service

Administrative support

Organisational skills

Communication skills

Time management

Tools

Microsoft Office

Job description

Hays Business Support is assisting a confidential organisation in Matlock, Derbyshire to recruit a Customer Services Administrator. This 100% office-based role offers a busy, varied environment with opportunities for progression and development.

You will handle customer enquiries, coordinate appointments, and maintain records within a supportive team. The role is full-time, Monday to Friday, 8am-4pm, with a salary from £28,000 depending on experience, plus a benefits package including pension,