Customer Service Administrator

Kirkland Associates Ltd; West Hallam; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Bonus scheme

Team events and incentive

Full training provided

Monday–Friday, 9am–5pm + bonus

Job summary

Kirkland Associates Ltd in Ilkeston is seeking an Administrator to join a friendly team. You will handle customer enquiries by phone and email, process orders, and support general admin tasks in a busy office environment.

The ideal candidate will have experience in customer service or administration, be IT literate with Microsoft Office, and possess strong communication and organisational skills. Full training is provided, with a Monday–Friday 9am–5pm schedule and a bonus scheme.

Qualifications

• Experience in customer service, administration or a similar role.
• Confident communicator with excellent interpersonal skills.
• IT literate with good knowledge of Microsoft Office.
• Organised, reliable and detail-oriented.
• Friendly and professional telephone manner.

Responsibilities

• Managing customer enquiries via phone and email
• Processing customer orders accurately and efficiently
• Providing a high level of customer service
• Updating internal systems and databases
• Handling general administrative tasks
• Liaising with internal departments and third-party organisations
• Following up on orders and resolving any issues

Skills

Customer service exp

Administration exp

Interpersonal skills

Microsoft Office

Telephone etiquette

Tools

Microsoft Office

Job description

Administrator

• Monday–Friday, 9am–5pm + bonus
• Bonus scheme
• Team events and incentive
• Full training provided

We have a fantastic opportunity for a Customer Service or Administration professional to join one of our long-standing clients in Ilkeston. This is a great opportunity to join a friendly and supportive team within a professional working environment, with full training provided.

The Role:

• Managing customer enquiries via phone and email
• Processing customer orders accurately and efficiently
• Providing a high level of customer service
• Updating internal systems and databases
• Handling general administrative tasks
• Liaising with internal departments and third-party organisations
• Following up on orders and resolving any issues

The Candidate:

• Experience in customer service, administration or a similar role
• A confident communicator with excellent interpersonal skills
• IT literate with good knowledge of Microsoft Office
• Oganised, reliable and detail-oriented
• A friendly and professional manner with a good telephone manner