Customer Service Administrator

Omega Resource Group; Cirencester; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Enhanced Pension

Additional leave for charity work

Hybrid working

Job summary

Omega Resource Group is seeking a Customer Service Administrator in Cirencester. This permanent role offers hybrid working and a salary up to £25,500. The successful candidate will handle calls, resolve queries, and maintain compliance while delivering excellent customer service.

You will also onboard new customers, support the sales team with inquiries, and keep accurate records in a fast-paced environment. Strong Microsoft Office skills and confidentiality are essential.

Qualifications

• Previous experience in a similar role handling high call volumes.
• Excellent communication and interpersonal skills.
• Organised and able to prioritise workload.
• Proficient with Microsoft Office.
• Ability to maintain client confidentiality.

Responsibilities

• Answering telephone calls, resolving queries and maintaining accurate records.
• Carrying out a range of administration tasks.
• Onboarding of new customers whilst maintaining compliance to company and industry standards.
• Supporting the sales team with responding to enquiries from prospective customers.
• Maintaining accurate records.

Skills

High-volume calls

Communication skills

Time management

Data privacy

Administrative skills

Customer care

Tools

Microsoft Office

Job description

Customer Service Administrator

Cirencester

Permanent

Up to £25,500

Customer Service Administrator required by prestigious client, based near Cirencester. The successful Customer Services Administrator will deliver outstanding customer service, resolving queries whilst maintaining compliance at all times.

Main Duties: Customer Service Administrator

• Answering telephone calls, resolving queries and maintaining accurate records.
• Carrying out a range of administration tasks.
• Onboarding of new customers whilst maintaining compliance to company and industry standards.
• Supporting the sales team with responding to enquiries from prospective customers.
• Maintaining accurate records.

The successful candidate will be able to demonstrate the following: Customer Service Administrator

• A background within a similar role, answering high volumes of calls.
• A confident communication style, able to relate to people at all levels.
• The ability to thrive in a fast paced environment.
• Highly organised, able to prioritise own workload.
• The ability to maintain client confidentiality.
• Strong administration and customer care skills.
• Fully competent with Microsoft Office.

What we can offer: Customer Service Administrator

• Enhanced Pension
• Additional leave for charity work
• Hybrid working opportunity

If you are already a Customer Service Administrator, Customer Services Assistant, Sales and support assistant you may also be suitable for this role.