Customer Service Administrator

Travail Employment Group; Henfield; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bank Holidays

Pension

Parking

Sick pay

Friendly working environment

Job summary

Travail Employment Group in Henfield is seeking a Customer Service Administrator for a utilities contractor in a quiet rural office, north of Brighton. You will support the Customer Liaison team with everyday administration and CRM tasks to help the business serve customers smoothly.

The role requires a background in customer service, solid MS Office 365 knowledge, and a confident, detail-oriented communicator who can adapt and work across teams. Monday-Thursday 8am-4pm, Friday 8am-3pm.

Qualifications

• Background in customer service.
• Good working knowledge of Microsoft Office 365.
• Confident communicator with strong email/phone skills.
• Flexible and proactive in a no-frills office environment.

Responsibilities

• Receiving, logging and distributing inbound enquiries and complaints via telephone and CRM emails.
• Escalating and distributing enquiries to the relevant department as necessary.
• Chasing responses to keep customers updated.
• Monitoring and managing customer interactions in line with procedures.

Skills

Customer service

Communication

Attention to detail

Team player

Tools

Microsoft Office 365

Job description

Customer Service Administrator

£26,364, Henfield, Monday to Thursday 8am - 4pm, Friday 8am - 3pm. 25 days holiday + Bank Holidays, Parking, Pension, Sick Pay

The Role

A rare opportunity has arisen for a Customer Service Administrator to join our client, a successful utilities contractor. Working in their small, no frills rurally located offices, the successful applicant will be responsible for supporting the Customer Liaison team with administrative tasks and undertaking a variety of day-to-day administration tasks that all help ensure the business operates smoothly in relation to its interaction with, and service provided to, their customers.

Responsibilities

• Receiving, logging and distributing inbound enquiries and complaints, via telephone and CRM emails.
• Escalating and distributing enquiries to relevant department as necessary
• Chase for responses from relevant department to keep customers updated
• Monitor and manage customer interactions ensuring compliance with audited procedures.

Requirements

The successful Customer Service Administrator will ideally have a background in customer service and have a good working knowledge of Microsoft Office 365. Our client is looking for someone flexible who doesn't mind rolling their sleeves up and getting stuck in where they are needed.

You will be a confident communicator who is as happy speaking on the phone as they are constructing a professional email. Having good attention to detail is vital for this role. This role could suit someone who has worked as a Customer Service Administrator, Office Administrator or Service Administrator.

Company Information

You will be joining a successful business in their rural office situated north of Brighton, between Albourne and Henfield. About 10 people work from the office to support their network of 90+ engineers and fitters who work on the road in and around the Southeast. It is a no-frills environment filled with a friendly, down-to-earth team.

Package

• £26,364 per annum
• 25 days holiday + Bank Holidays
• Pension
• Parking
• Sick pay
• Friendly working environment