Customer Service & Operations Coordinator - Hands-On & Varied

TN Talent Recruitment Ltd; Derby; On-site; GBP 25,000 - 31,000; Full time

Job summary

TN Talent Recruitment Ltd is seeking a Customer Service & Operations Assistant in Derby. The role blends customer service with practical operational duties in a busy, established business.

Salary £28,100 per annum, hours Monday to Friday 8:30am–5:30pm with Saturday every other, 8:30am–12:00pm, time off in lieu. You will interact with customers face-to-face, by phone and email, coordinate bookings and collections, complete documentation, and support the wider team.

Qualifications

• Previous customer service, administration or operational experience
• A full UK driving licence held for at least 12 months, with no more than 6 points
• Confidence driving as part of your working day
• Good communication and people skills
• Strong attention to detail
• Basic IT and administration skills
• The ability to work at pace and use your own initiative
• A flexible, hands-on approach and willingness to support the wider team

Responsibilities

• Dealing with customers face-to-face, over the phone and by email
• Coordinating bookings, collections and deliveries
• Completing customer paperwork and checking documentation
• Updating systems and maintaining accurate records
• Getting out and about to complete collections and deliveries when required
• Carrying out basic checks and reporting any issues
• Helping resolve customer queries quickly and professionally
• Supporting colleagues with the day-to-day running of the operation
• Managing changing priorities within a busy working environment

Skills

Customer service

Administration

Operational experience

Driving licence

Communication

Attention to detail

IT skills

Initiative

Team support

Job description

TN Talent Recruitment Ltd is seeking a Customer Service & Operations Assistant in Derby. The role blends customer service with practical operational duties in a busy, established business.

Salary £28,100 per annum, hours Monday to Friday 8:30am–5:30pm with Saturday every other, 8:30am–12:00pm, time off in lieu. You will interact with customers face-to-face, by phone and email, coordinate bookings and collections, complete documentation, and support the wider team.