Customer Services Administrator

Confidential; East Midlands; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company pension

Private healthcare after probation

Training and development

Birthday day off

25 days holiday + bank holidays

Job summary

Hays Business Support is assisting a confidential organisation in Matlock, Derbyshire to recruit a Customer Services Administrator. This 100% office-based role offers a busy, varied environment with opportunities for progression and development.

You will handle customer enquiries, coordinate appointments, and maintain records within a supportive team. The role is full-time, Monday to Friday, 8am-4pm, with a salary from £28,000 depending on experience, plus a benefits package including pension,

Qualifications

• Experience in busy administration or customer service.
• Excellent written and verbal communication.
• Strong IT skills including MS Office suite.
• Highly organised with attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer enquiries via phone and email.
• Coordinate schedules and appointments.
• Maintain accurate records and filing systems.
• Support wider team with admin tasks.
• Ensure high standards of service delivery.
• Maintain confidentiality and professional conduct.

Skills

Customer service

Administrative support

Organisational skills

Communication skills

Time management

Tools

Microsoft Office

Job description

Customer Service Administrator required for a new job opportunity in Matlock, Derbyshire (100% Office Based)£28,000+ Excellent BenefitsFull Time Permanent Immediate Start Available

Hays Business Support is delighted to be working exclusively with a growing and well-established organisation based in the Matlock area to recruit a Customer Services Administrator. Due to continued business growth and increasing demand, this friendly and professional team is expanding and looking to appoint an additional member of staff.

This is an excellent opportunity for an experienced administrator who enjoys a busy and varied role where no two days are the same. Working within a small but supportive office environment, you will play a key role in delivering outstanding customer service while providing extensive administrative and coordination support to the wider team. The organisation offers genuine opportunities for progression and development, making this an ideal role for someone seeking long-term career growth.

Please note: This position is 100% office based in Matlock and would suit candidates living locally or within a reasonable commute from areas such as Chesterfield, Mansfield, Belper, Bakewell, Alfreton, Ashbourne or the surrounding Derbyshire region. Working hours are Monday to Friday 37 8am - 4pm.

The Role

As Customer Services Administrator, you will be responsible for managing customer enquiries, coordinating schedules and appointments, maintaining accurate records, and ensuring high standards of service delivery at all times.

• Providing comprehensive administrative support across the business
• Managing customer communications via telephone and email
• Coordinating appointments, diaries and scheduling activities
• Maintaining accurate records and customer information
• Reviewing documentation and checking information for accuracy
• Liaising with customers and internal colleagues to ensure timely updates
• Managing your own portfolio of customer accounts and enquiries
• Supporting wider business projects and operational activities
• Upholding confidentiality and maintaining professional standards at all times

About You

The successful candidate will be a highly organised and proactive administrator with excellent customer service skills and the ability to manage multiple priorities within a fast-paced environment.

• Previous experience in a busy administration, customer service or office support role
• A professional and confident telephone manner
• Excellent communication skills, both written and verbal
• Strong organisational and time-management abilities
• The ability to multitask and prioritise a varied workload
• High levels of accuracy and attention to detail
• Strong IT skills including Microsoft Office applications
• A positive, flexible and team-focused approach

What's on Offer?

• Salary from £28,000 depending on experience
• Monday to Friday 8am - 4pm
• 25 days holiday plus bank holidays
• Additional day off for your birthday
• Company pension scheme
• Private healthcare after probation
• Ongoing training and professional development
• Genuine progression opportunities within a growing business
• Supportive and friendly team environment
• Stable and expanding organisation with long-term career prospects