Office-Based Customer Service Advisor | Immediate Start

Brook Street; Bradford; On-site; GBP 18,000 - 19,000; Full time

Job summary

Brook Street is recruiting a Customer Service Advisor to join a busy and friendly team in Bradford on a temporary FTC. You will be the first point of contact for customers, handling queries across phone, email and social media with a focus on delivering outstanding service.

The role requires reacting quickly in a fast-paced environment, maintaining accurate records, and supporting continuous improvements in the customer journey. 35 hours per week, office-based, with an immediate start.

Qualifications

• Previous experience within a customer service, contact centre or customer support environment.
• Excellent listening skills and a genuine desire to help people.
• Strong communication skills with the ability to build rapport and trust with customers.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email and social media.
• Deliver a friendly and consistent customer experience across all communication channels.
• Investigate and resolve customer complaints with empathy and professionalism.
• Process refunds, returns and customer reviews in line with company procedures.
• Develop a strong understanding of the company’s products to confidently assist customers.
• Maintain accurate customer records and ensure all interactions are logged correctly.
• Work collaboratively with colleagues and other departments to resolve customer issues effectively.
• Escalate customer feedback and recurring issues to the appropriate teams to support continuous improvement.
• Ensure all service level agreements (SLAs) are met while maintaining a high standard of customer care.
• Identify opportunities to improve processes and enhance the overall customer journey.
• Promote a positive, customer-first culture throughout the business.

Skills

Communication skills

Relationship building

Problem solving

Attention to detail

Microsoft Office

Tools

Excel

Word

Outlook

Job description

Brook Street is recruiting a Customer Service Advisor to join a busy and friendly team in Bradford on a temporary FTC. You will be the first point of contact for customers, handling queries across phone, email and social media with a focus on delivering outstanding service.

The role requires reacting quickly in a fast-paced environment, maintaining accurate records, and supporting continuous improvements in the customer journey. 35 hours per week, office-based, with an immediate start.