Customer Service Advisor

Brook Street; Bradford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Immediate start

Training and development

Well-known brand

Job summary

Brook Street is recruiting a Customer Service Advisor for a busy, office-based team in Bradford. You will be the first point of contact across phone, email and social media, delivering outstanding service in a fast-paced environment.

You will resolve enquiries, manage complaints, maintain records and help improve the customer journey while working 35 hours per week, Monday to Friday, with an immediate start and a contract that runs until December.

Qualifications

• Previous experience within a customer service, contact centre or customer support environment.
• Strong communication skills with the ability to build rapport and trust with customers.
• Excellent listening skills and a genuine desire to help people.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email and social media.
• Deliver a friendly and consistent customer experience across all communication channels.
• Investigate and resolve customer complaints with empathy and professionalism.
• Process refunds, returns and customer reviews in line with company procedures.
• Develop a strong understanding of the company's products to confidently assist customers.
• Maintain accurate customer records and ensure all interactions are logged correctly.
• Escalate customer feedback and recurring issues to the appropriate teams to support continuous improvement.
• Ensure all service level agreements (SLAs) are met while maintaining a high standard of customer care.

Skills

Customer service experience

Communication skills

Problem solving

Attention to detail

MS Office (Excel, Word, Outlook)

Tools

Microsoft Office Suite

Job description

Brook Street is delighted to be recruiting on behalf of our client who are in search for a Customer Service Advisor to join their busy and friendly team on a Temp FTC.

This is an excellent opportunity for someone who enjoys helping people, takes pride in delivering outstanding customer service, and thrives in a fast-paced environment. You'll be the first point of contact for customers, providing support across phone, email and social media while ensuring every interaction is handled professionally, efficiently and with a positive attitude.
Working closely with internal teams, you'll help resolve customer queries, manage complaints and feedback, maintain accurate records, and contribute towards continuously improving the customer experience.

• Monday to Friday
• This role is fully office based
• Location: Bradford, BD4
• Pay Rate: £13.25
• Hours: 8:30am- 5:00pm based on 35 hours per week
• Till end of December
• Immediate start
• Opportunity to join a well-known and respected brand.
• Supportive and collaborative working environment.
• Training and ongoing development opportunities.
• Chance to make a real impact on the customer experience during key seasonal card-giving periods.

The Role

As a Customer Service Advisor, you'll play a key role in ensuring customers receive exceptional support throughout their journey. You'll be responsible for handling a variety of enquiries, resolving issues efficiently and always maintaining excellent service standards.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email and social media.
• Deliver a friendly and consistent customer experience across all communication channels.
• Investigate and resolve customer complaints with empathy and professionalism.
• Process refunds, returns and customer reviews in line with company procedures.
• Develop a strong understanding of the company's products to confidently assist customers.
• Maintain accurate customer records and ensure all interactions are logged correctly.
• Work collaboratively with colleagues and other departments to resolve customer issues effectively.
• Escalate customer feedback and recurring issues to the appropriate teams to support continuous improvement.
• Ensure all service level agreements (SLAs) are met while maintaining a high standard of customer care.
• Identify opportunities to improve processes and enhance the overall customer journey.
• Promote a positive, customer-first culture throughout the business.

What We're Looking For

• Previous experience within a customer service, contact centre or customer support environment.
• Strong communication skills with the ability to build rapport and trust with customers.
• Confident handling a wide range of customer enquiries and complaints.
• Excellent listening skills and a genuine desire to help people.
• Strong problem-solving abilities and the confidence to make decisions.
• High attention to detail and accuracy when updating records and processing customer requests.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.