Office and Support Administrator

Home Instead; Exeter; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community care provider in Exeter is looking for a part-time Office and Support Administrator. This role involves essential administrative duties, managing candidate experience during recruitment, and supporting the office's daily operations. The ideal candidate will have proven administration skills, strong communication abilities, and be flexible to work weekends. Join a supportive team dedicated to enhancing the lives of clients while enjoying professional development opportunities.

Benefits

Opportunities for professional development

Supportive team environment

Qualifications

• Experience in office administration within a busy office environment.
• Previous customer-facing or front-of-house role experience.
• Flexibility to work outside 9–5 Monday to Friday.
• Ability to build rapport quickly.
• Ability to work accurately under pressure.

Responsibilities

• Greet visitors and manage office correspondence.
• Maintain up-to-date filing and databases.
• Support recruitment and assist candidates during onboarding.
• Participate in out-of-hours on-call rota.

Skills

Well-developed administration skills

Customer service focus

Strong interpersonal skills

Excellent verbal and written communication skills

Good working knowledge of IT systems

Excellent organisation and prioritisation skills

Team player

Tools

Microsoft Office

Google Suite

Job description

Office and Support Administrator - Part Time

Our office was established in 2011 and our mission is to brighten the lives of our clients by giving them a sense of purpose, wellbeing & worth. This role will play a vital part in growing our team of friendly, kind and reliable Care Professionals.

To support essential administrative duties in a timely manner and contribute to a smooth‑running office. To support the recruitment process, delivering a positive candidate experience – including assisting with pre‑employment checks, onboarding and general office support. Note: this role requires a valid driving licence.

The Role

• Warmly greet visitors to the office, answer phone calls in a polite professional manner and pass clear messages where appropriate.
• Manage correspondence by responding to emails and handling incoming and outgoing post.
• Maintain effective systems ensuring that all electronic filing and databases are kept up to date.
• Support projects and IT initiatives where appropriate.
• Support the Office Manager and Registered Managers with general office admin duties.
• Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
• Assist the Recruitment Coordinator with recruitment‑related enquiries, helping to provide a positive candidate experience from the initial call through to job offer.
• Communicate with candidates to keep them updated throughout the interview process, offering support and answering queries where needed.
• Help manage the Smart Recruiters Applicant Tracking System (ATS) by supporting the input and upkeep of accurate candidate data.
• Support the processing of pre‑employment checks and assist in gathering necessary documentation ahead of a candidate’s start date.
• Provide general support to new care professionals during their first three months, helping them to feel welcomed and confident in their role.
• Offer general administrative assistance to the team to ensure smooth day‑to‑day operations.
• Take part in the out‑of‑hours on‑call rota where required.
• Support with care visits when necessary to help maintain service continuity and quality.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Uphold Home Instead’s Equality, Diversity, and Equal Opportunities Policy in all recruitment, employment, and service delivery activities.

Qualifications

• Well‑developed administration skills and proven experience in office administration within a busy office environment.
• Previous experience in a customer‑facing or front‑of‑house role, with a strong focus on delivering excellent customer service.
• Flexibility to work outside 9–5 Monday to Friday to meet the demands of the business.
• Strong interpersonal skills with the ability to build rapport quickly.
• Excellent verbal and written communication skills.
• Good working knowledge of IT systems, with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms, and the ability to learn and adopt new technologies where appropriate.
• Excellent organisation and prioritisation skills, with the ability to work accurately under pressure and adapt to changing priorities.
• Team player who is self‑motivated, results driven, and resilient.

Core Competencies

• Driving results
• Communication & Relationship Management
• Agile learner
• Well‑organised and attention to detail
• Adapting to change
• Planning & Organising
• Quality focus
• Good general office IT skills and telephone manner

Why Join Us?

• A rewarding role where you can make a real difference.
• A supportive and friendly team environment.
• Opportunities for professional development and growth.

This is a part‑time, on‑site role, working 4 days a week with a requirement for flexibility to work weekends. The role is subject to DBS enhanced disclosure. Salary is based on the full‑time equivalent.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

If you’re passionate about training, support, and ensuring the highest standards of care, we’d love to hear from you. Apply today!