Office Administrator in Dungannon

Haughey Recruitment; Dungannon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Supportive environment

Training & development

Career progression

Job summary

Haughey Recruitment is seeking an Office Administrator in Dungannon. The role involves being the first point of contact for customers, handling enquiries, and coordinating service and repairs with engineers.

You will log faults, schedule appointments, maintain records, and provide formal admin support to the office team, using Microsoft Word and Excel with accuracy and professionalism.

Qualifications

• Minimum of 2 years' administration experience.
• That the candidate has customer-facing experience.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Confident and professional telephone manner.
• Proficiency in Microsoft Word and Excel.
• GCSEs at grades A-C including English and Maths.

Responsibilities

• Answer incoming customer calls in a professional manner.
• Log customer faults and service requests.
• Schedule repairs with engineers and arrange appointments.
• Keep customers updated on progress of repairs and requests.
• Maintain accurate customer records.
• Coordinate information between customers, engineers and internal teams.
• Provide general admin support to the office team.
• Use Word and Excel to maintain records and complete tasks.
• Ensure all paperwork and systems are up to date.
• Deliver high levels of customer service at all times.

Skills

Administration

Customer service

Organisational skills

Attention to detail

Communication

Telephone manners

Microsoft Word

Microsoft Excel

GCSE English

GCSE Maths

Education

GCSEs (English & Maths)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title:

Office Administrator in Dungannon

The Role

Our client, a well-established and forward-thinking organisation based in the Dungannon area, is seeking an experienced Office Administrator to join their team. This is an excellent opportunity for an organised and customer-focused administrator who enjoys working in a busy environment and is looking to develop their career within a supportive and professional organisation. As the first point of contact for customers, you will play an important role in ensuring enquiries are handled efficiently and professionally, while supporting the wider team with the coordination of service and repairs.

Key Responsibilities

• Answer incoming customer calls and deal with enquiries in a professional and timely manner
• Log customer faults and service requests accurately
• Liaise with engineers to schedule repairs and arrange appointments.
• Keep customers updated on the progress of repairs and service requests.
• Maintain accurate and up-to-date customer records
• Coordinate information between customers, engineers and internal teams
• Provide general administrative support to the wider office team
• Use Microsoft Word and Excel to maintain records and complete administrative tasks.
• Ensure all paperwork and systems are kept accurate and up to date
• Deliver a high level of customer service at all times.

Essential Criteria

• A minimum of 2 years' administration experience.
• Experience in a customer-facing or customer service environment
• Organisational and time-management skills.
• Strong attention to detail and accuracy.
• Good verbal and written communication skills.
• A confident and professional telephone manner.
• Proficiency in Microsoft Word and Excel.
• A minimum of5 GCSEs at grades A-C (or equivalent), including English and Maths.

What’s on Offer?

• Competitive salary.
• A supportive and collaborative working environment.
• Ongoing training and development opportunities.The opportunity to develop your administrative and customer service skills.
• Long-term career development within an established organisation.

For more information on this Office Administrator in Dungannon please contact Katie McGonigle on 02887440033 or email [e-mail]