Credit Administrator in Dungannon

Haughey Recruitment Ltd; Dungannon; On-site; GBP 18,000 - 26,000; Full time

Job summary

Haughey Recruitment Ltd is partnering with a busy Head Office finance team in Dungannon to recruit a Credit Administrator. The role focuses on supporting day-to-day credit and customer service tasks, handling credit requests, and maintaining accurate financial records with a high level of attention to detail.

The successful candidate will have at least a year in credit or similar, strong Excel skills, excellent organisational abilities and the capacity to manage multiple tasks while delivering

Qualifications

• At least 1 year in a credit function or similar role.
• 2–3 years in an administrative position.
• Minimum of 5 GCSEs (A–C), including Maths & English.
• Good working knowledge of Microsoft Office, especially Excel.
• Excellent organisational skills with ability to prioritise workloads.
• Strong written and verbal communication skills.
• Ability to work independently and use initiative.
• High levels of accuracy and attention to detail.

Responsibilities

• Log, monitor and manage cases through the company's CRM system, including customer service queries, credit claims, rebates and discrepancies.
• Respond to customer, sales and site enquiries through the Customer Service Helpdesk, ensuring queries are dealt with promptly and within service targets.
• Process authorised credit and debit requests, ensuring all records are accurate and up to date.
• Assist with billing and general sales invoicing processes.
• Manage Return Material Authorisation (RMA) requests, including returns and refusals.
• Prepare, maintain and distribute regular reports.
• Complete daily cash postings and bank lodgements.
• Upload and maintain relevant documentation across customer portals.
• Provide general administrative support, including email correspondence, document preparation and data entry.

Skills

Excel

Microsoft Office

Communication skills

Organisational skills

Attention to detail

Independent working

Credit experience

Education

GCSEs (Maths & English)

Tools

CRM software

Job description

Job Role: Credit Administrator in Dungannon

We are currently recruiting for a Credit Administrator to join a busy and growing Head Office team based in the Dungannon area. This is an excellent opportunity for an organised and detail-oriented administrator with previous credit or accounts experience to join an established business in a varied role. Working as part of a supportive team, you will play an important role in supporting the day-to-day credit and customer service functions, handling customer queries, processing credit requests and ensuring accurate financial and administrative records are maintained. The successful candidate will have strong organisational skills, excellent attention to detail and the ability to manage multiple priorities while delivering a high standard of customer service.

Key Responsibilities

• Log, monitor and manage cases through the company's CRM system, including customer service queries, credit claims, rebates and discrepancies.
• Respond to customer, sales and site enquiries through the Customer Service Helpdesk, ensuring queries are dealt with promptly and within agreed service targets.
• Process authorised credit and debit requests, ensuring all records are accurate and up to date.
• Assist with billing and general sales invoicing processes.
• Manage Return Material Authorisation (RMA) requests, including returns and refusals.
• Prepare, maintain and distribute regular reports.
• Complete daily cash postings and bank lodgements.
• Upload and maintain relevant documentation across customer portals.
• Provide general administrative support, including email correspondence, document preparation and data entry.

Essential Criteria

• At least 1 year's experience working within a credit function or similar role.
• 2–3 years' recent experience in an administrative position.
• Minimum of 5 GCSEs (grades A–C), including Maths and English, or equivalent.
• Good working knowledge of Microsoft Office, particularly Excel.
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and use initiative.
• High levels of accuracy and attention to detail.