Customer-Focused Office Administrator

Haughey Recruitment; Dungannon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Supportive environment

Training & development

Career progression

Job summary

Haughey Recruitment is seeking an Office Administrator in Dungannon. The role involves being the first point of contact for customers, handling enquiries, and coordinating service and repairs with engineers.

You will log faults, schedule appointments, maintain records, and provide formal admin support to the office team, using Microsoft Word and Excel with accuracy and professionalism.

Qualifications

• Minimum of 2 years' administration experience.
• That the candidate has customer-facing experience.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Confident and professional telephone manner.
• Proficiency in Microsoft Word and Excel.
• GCSEs at grades A-C including English and Maths.

Responsibilities

• Answer incoming customer calls in a professional manner.
• Log customer faults and service requests.
• Schedule repairs with engineers and arrange appointments.
• Keep customers updated on progress of repairs and requests.
• Maintain accurate customer records.
• Coordinate information between customers, engineers and internal teams.
• Provide general admin support to the office team.
• Use Word and Excel to maintain records and complete tasks.
• Ensure all paperwork and systems are up to date.
• Deliver high levels of customer service at all times.

Skills

Administration

Customer service

Organisational skills

Attention to detail

Communication

Telephone manners

Microsoft Word

Microsoft Excel

GCSE English

GCSE Maths

Education

GCSEs (English & Maths)

Tools

Microsoft Word

Microsoft Excel

Job description

Haughey Recruitment is seeking an Office Administrator in Dungannon. The role involves being the first point of contact for customers, handling enquiries, and coordinating service and repairs with engineers.

You will log faults, schedule appointments, maintain records, and provide formal admin support to the office team, using Microsoft Word and Excel with accuracy and professionalism.