Office Administrator | CRM & Operations Pro + 5% Bonus

The HR Booth Ltd; Rosyth; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus up to 5%

30 days holiday + birthday

Company pension

Private medical care

Job summary

GSM Electrical is seeking an experienced Administrator to join their team in Scotland. This full-time, office-based role involves being the first point of contact for customers, managing records via CRM, and supporting multiple departments to ensure smooth daily operations.

The ideal candidate will have five years of admin experience, strong MS Office skills, and excellent communication and organisational abilities. Training and development opportunities may be available.

Qualifications

• At least five years' experience in an administrative or office-based role.
• Experience using CRM systems to manage customer information and records.
• Strong knowledge of Microsoft Office packages, especially Word, Excel and Outlook.
• Excellent verbal and written communication skills.
• Excellent attention to detail and strong organisational skills.
• Good time management and ability to prioritise workloads.
• Professional and friendly approach to customer service.
• Ability to work accurately in a busy office environment.

Responsibilities

• Be the first point of contact for customers with a friendly, professional welcome.
• Answer calls, handle inquiries and record information accurately.
• Manage incoming emails and respond promptly to enquiries.
• Take customer bookings and record all relevant information.
• Use CRM to maintain records, update jobs and manage data.
• Coordinate with departments to ensure smooth day-to-day operations.
• Carry out general admin duties including filing, data entry, photocopying, and documents.
• Support the wider team with additional admin tasks as required.

Skills

Customer service

Organization

Communication

Time management

Adaptability

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

GSM Electrical is seeking an experienced Administrator to join their team in Scotland. This full-time, office-based role involves being the first point of contact for customers, managing records via CRM, and supporting multiple departments to ensure smooth daily operations.

The ideal candidate will have five years of admin experience, strong MS Office skills, and excellent communication and organisational abilities. Training and development opportunities may be available.