Administrator

The HR Booth Ltd; Rosyth; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance bonus up to 5%

30 days holiday + birthday

Company pension

Private medical care

Descripción de la vacante

GSM Electrical is seeking an experienced Administrator to join their team in Scotland. This full-time, office-based role involves being the first point of contact for customers, managing records via CRM, and supporting multiple departments to ensure smooth daily operations.

The ideal candidate will have five years of admin experience, strong MS Office skills, and excellent communication and organisational abilities. Training and development opportunities may be available.

Formación

• At least five years' experience in an administrative or office-based role.
• Experience using CRM systems to manage customer information and records.
• Strong knowledge of Microsoft Office packages, especially Word, Excel and Outlook.
• Excellent verbal and written communication skills.
• Excellent attention to detail and strong organisational skills.
• Good time management and ability to prioritise workloads.
• Professional and friendly approach to customer service.
• Ability to work accurately in a busy office environment.

Responsabilidades

• Be the first point of contact for customers with a friendly, professional welcome.
• Answer calls, handle inquiries and record information accurately.
• Manage incoming emails and respond promptly to enquiries.
• Take customer bookings and record all relevant information.
• Use CRM to maintain records, update jobs and manage data.
• Coordinate with departments to ensure smooth day-to-day operations.
• Carry out general admin duties including filing, data entry, photocopying, and documents.
• Support the wider team with additional admin tasks as required.

Conocimientos

Customer service

Organization

Communication

Time management

Adaptability

Herramientas

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

• Competitive salary of £27,000 – £33,000 per annum, depending on experience
• Quarterly performance bonus of up to 5% of salary, subject to agreed KPI targets
• 30 days' annual holiday entitlement, plus an extra day off for your birthday when it falls on a working day
• Company pension
• Private medical care

The HR Booth are delighted to be recruiting on behalf of GSM Electrical.

GSM Electrical is a long-established electrical contractor based in Dalgety Bay, covering the Central Belt of Scotland. GSM currently employs a close-knit team of 17 people and benefits from a high level of staff retention.

We are looking for an experienced, organised and proactive Administrator to join the team.

This is a varied role where you will be an important part of the day-to-day running of the business. From being the first point of contact for customers to keeping records up to date and supporting different departments, you'll play a key role in making sure everything runs smoothly.

We're looking for someone who enjoys a busy working environment, has excellent attention to detail and is confident using CRM systems and Microsoft Office packages.

Please note that this role is fully office based.

What You'd Be Doing

• Being the first point of contact for customers, providing a friendly and professional welcome
• Answering incoming telephone calls, handling enquiries and accurately recording information
• Managing incoming emails and responding to customer enquiries promptly
• Taking customer bookings and ensuring all relevant information is recorded accurately
• Using the company's CRM system to maintain customer records, update jobs and manage information
• Liaising with different departments to ensure effective communication and smooth day-to-day operations
• Carrying out general administrative duties, including filing, data entry, photocopying and preparing documents
• Using Microsoft Office packages, including Word, Excel and Outlook, to support daily administrative tasks
• Supporting the wider team with any additional administrative duties as required

Training and Development

We invest in the continued development of our team. Further training and development opportunities may also be available depending on the needs of the role and the interests of the successful candidate.

Is This You?

This role would suit you if:

• You want to be part of a close-knit, friendly team
• You're comfortable working on your own or as part of a team
• You're naturally organised and like keeping things running smoothly
• You're confident dealing with customers and colleagues, both in person and over the phone
• You enjoy a varied workload and can manage competing priorities
• You're confident using different computer systems and can quickly adapt to new processes

What You Need

• At least five years' experience in an administrative or similar office-based role
• Previous experience using CRM systems to manage customer information and update records
• Strong working knowledge of Microsoft Office packages, particularly Word, Excel and Outlook
• Excellent verbal and written communication skills
• Strong organisational skills with excellent attention to detail
• Good time management skills and the ability to prioritise workloads effectively
• A professional and friendly approach to customer service
• Ability to work accurately and efficiently in a busy office environment

£27,000 – £33,000 per annum, depending on experience

Hours

40 hours per week, Monday to Friday, 8am to 4.30pm

Performance bonus, company pension, 30 days holiday entitlement per year + an extra day for your birthday if it falls on a working day & private medical care