CRM & Operations Administrator

The HR Booth Ltd; Dalgety Bay; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

5% quarterly bonus of salary (up to)

30 days annual leave + birthday day

Company pension

Private medical care

Job summary

GSM Electrical is seeking an experienced Administrator to join the team in Dalgety Bay. The role sits within a busy office where you will be the first point of contact for customers and will manage CRM records, bookings and day-to-day communications.

You will handle calls, emails and data entry using Microsoft Office, and you will liaise across departments to keep operations running smoothly. A professional, friendly approach and strong attention to detail are essential.

Qualifications

• Minimum five years' experience in an administrative or office-based role.
• Experience using CRM systems to manage customer information and records.
• Strong written and verbal communication skills; professional phone manner.

Responsibilities

• Be the first point of contact for customers, delivering a friendly welcome.
• Answer incoming calls, handle enquiries and record information accurately.
• Manage emails and respond to customer enquiries promptly.
• Book customer appointments and ensure all information is captured correctly.
• Use the CRM to maintain customer records, update jobs and manage information.
• Coordinate with departments to ensure smooth day-to-day operations.
• Carry out general admin duties, including filing, data entry and photocopying.
• Utilise Word, Excel and Outlook to support daily tasks.
• Support the wider team with additional admin duties as required.

Skills

CRM systems

Microsoft Office

Customer service

Organisational skills

Communication

Tools

CRM software

MS Office

Job description

GSM Electrical is seeking an experienced Administrator to join the team in Dalgety Bay. The role sits within a busy office where you will be the first point of contact for customers and will manage CRM records, bookings and day-to-day communications.

You will handle calls, emails and data entry using Microsoft Office, and you will liaise across departments to keep operations running smoothly. A professional, friendly approach and strong attention to detail are essential.