Office Administrator 7064

First Base Employment Ltd; Stonehouse; On-site; GBP 25,000 - 29,000; Full time

Job summary

First Base Employment Ltd in the UK is seeking an Office Administrator to join a busy team in Stonehouse, Gloucestershire. The role requires reliable, proactive candidates who can maintain accurate records, support Sales and Accounts, and deliver high-quality customer service on a daily basis.

You will handle telephone and email enquiries, assist with quotations and invoices, manage filing systems, and provide coverage during holidays while contributing to ISO 9001:2015 quality processes.

Qualifications

• Good written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Friendly, professional manner and reliable attitude.

Responsibilities

• Provide general office administration and support the smooth running of the office.
• Answer telephone calls and respond to emails professionally.
• Provide administrative support to the Sales and Accounts teams.
• Process and maintain accurate records, documentation and company information.
• Handle customer enquiries and deliver excellent customer service.
• Assist with quotations, customer orders and general sales administration.
• Liaise with customers, suppliers and colleagues across the business.
• Support the processing of invoices, purchase orders and other financial administration.
• Maintain electronic and paper filing systems.
• Assist with customer returns, deliveries and related administration.
• Prepare reports and information as required.
• Provide holiday and absence cover for colleagues.
• Support the ISO 9001:2015 Quality Management System and maintain accurate records.
• Carry out other reasonable administrative duties as required.

Skills

Organisational skills

Attention to detail

Customer service

Telephone & email communication

Teamwork

Independent working

Learn quickly

Tools

Microsoft Office

Job description

Office Administrator – 7064

Location: Stonehouse, Gloucestershire

Hours: Full-time, Monday to Friday
Salary: £27,000 per annum, depending on experience
Employment Status: Permanent

Key Responsibilities of an Office Administrator

• Provide general office administration and support the smooth running of the office.
• Answer telephone calls and respond to emails professionally.
• Provide administrative support to the Sales and Accounts teams.
• Process and maintain accurate records, documentation and company information.
• Handle customer enquiries and deliver excellent customer service.
• Assist with quotations, customer orders and general sales administration.
• Liaise with customers, suppliers and colleagues across the business.
• Support the processing of invoices, purchase orders and other financial administration.
• Maintain electronic and paper filing systems.
• Assist with customer returns, deliveries and related administration.
• Prepare reports and information as required.
• Provide holiday and absence cover for colleagues.
• Support the company's ISO 9001:2015 Quality Management System and maintain accurate records.
• Carry out other reasonable administrative duties as required.

Key Skills of an Office Administrator

• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Friendly, approachable and professional manner.
• Confident telephone and email communication skills.
• Good customer service and interpersonal skills.
• Comfortable using computers and Microsoft Office.
• Ability to manage multiple tasks and competing priorities.
• Reliable, proactive and able to work independently.
• A positive, practical approach with a willingness to learn.
• Ability to work effectively as part of a small team.
• Good problem-solving skills and a willingness to take responsibility.

Essential Criteria of an Office Administrator

• Good written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Confidence using computers and computerised systems.
• Ability to maintain accurate records and documentation.
• Ability to prioritise workloads and manage several tasks.
• Professional approach when dealing with customers and suppliers.
• Reliable, flexible and willing to support colleagues.
• Ability to work independently and as part of a team.

Desirable Experience

• Previous experience in office administration, customer service or sales administration.
• Experience working within a small business or distribution environment.
• Familiarity with ERP or CRM systems.
• Experience supporting Sales and Accounts functions.
• Experience processing orders, quotations, invoices or purchase orders.
• Knowledge of ISO 9001 Quality Management Systems.

Full training will be provided to the right candidate, and this role offers an opportunity to develop skills and take on greater responsibility within an established business.