Administrator

The HR Booth Ltd; Dalgety Bay; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

5% quarterly bonus of salary (up to)

30 days annual leave + birthday day

Company pension

Private medical care

Job summary

GSM Electrical is seeking an experienced Administrator to join the team in Dalgety Bay. The role sits within a busy office where you will be the first point of contact for customers and will manage CRM records, bookings and day-to-day communications.

You will handle calls, emails and data entry using Microsoft Office, and you will liaise across departments to keep operations running smoothly. A professional, friendly approach and strong attention to detail are essential.

Qualifications

• Minimum five years' experience in an administrative or office-based role.
• Experience using CRM systems to manage customer information and records.
• Strong written and verbal communication skills; professional phone manner.

Responsibilities

• Be the first point of contact for customers, delivering a friendly welcome.
• Answer incoming calls, handle enquiries and record information accurately.
• Manage emails and respond to customer enquiries promptly.
• Book customer appointments and ensure all information is captured correctly.
• Use the CRM to maintain customer records, update jobs and manage information.
• Coordinate with departments to ensure smooth day-to-day operations.
• Carry out general admin duties, including filing, data entry and photocopying.
• Utilise Word, Excel and Outlook to support daily tasks.
• Support the wider team with additional admin duties as required.

Skills

CRM systems

Microsoft Office

Customer service

Organisational skills

Communication

Tools

CRM software

MS Office

Job description

Salary: £27,000 – £33,000 per annum, depending on experience

• Competitive salary of £27,000 – £33,000 per annum, depending on experience
• Quarterly performance bonus of up to 5% of salary, subject to agreed KPI targets
• 30 days' annual holiday entitlement, plus an extra day off for your birthday when it falls on a working day
• Company pension
• Private medical care

The HR Booth are delighted to be recruiting on behalf of GSM Electrical.

GSM Electrical is a long-established electrical contractor based in Dalgety Bay, covering the Central Belt of Scotland. GSM currently employs a close-knit team of 17 people and benefits from a high level of staff retention.

We are looking for an experienced, organised and proactive Administrator to join the team.

This is a varied role where you will be an important part of the day-to-day running of the business. From being the first point of contact for customers to keeping records up to date and supporting different departments, you'll play a key role in making sure everything runs smoothly.

We're looking for someone who enjoys a busy working environment, has excellent attention to detail and is confident using CRM systems and Microsoft Office packages.

Please note that this role is fully office based.

What You'd Be Doing

• Being the first point of contact for customers, providing a friendly and professional welcome
• Answering incoming telephone calls, handling enquiries and accurately recording information
• Managing incoming emails and responding to customer enquiries promptly
• Taking customer bookings and ensuring all relevant information is recorded accurately
• Using the company's CRM system to maintain customer records, update jobs and manage information
• Liaising with different departments to ensure effective communication and smooth day-to-day operations
• Carrying out general administrative duties, including filing, data entry, photocopying and preparing documents
• Using Microsoft Office packages, including Word, Excel and Outlook, to support daily administrative tasks
• Supporting the wider team with any additional administrative duties as required

Training and Development

We invest in the continued development of our team. Further training and development opportunities may also be available depending on the needs of the role and the interests of the successful candidate.

Is This You?

This role would suit you if:

• You want to be part of a close-knit, friendly team
• You're comfortable working on your own or as part of a team
• You're naturally organised and like keeping things running smoothly
• You're confident dealing with customers and colleagues, both in person and over the phone
• You enjoy a varied workload and can manage competing priorities
• You're confident using different computer systems and can quickly adapt to new processes

What You Need

• At least five years' experience in an administrative or similar office-based role
• Previous experience using CRM systems to manage customer information and update records
• Strong working knowledge of Microsoft Office packages, particularly Word, Excel and Outlook
• Excellent verbal and written communication skills
• Strong organisational skills with excellent attention to detail
• Good time management skills and the ability to prioritise workloads effectively
• A professional and friendly approach to customer service
• Ability to work accurately and efficiently in a busy office environment

£39,000 – £50,000 per annum, depending on experience and qualifications