Office Administrator

JOVELA; Hemel Hempstead; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Free on-site parking

Company events and parties

Complimentary team lunch every 6 weeks

3:30 PM Friday finishes throughout the

Fresh fruit and fully stocked soft drn

Job summary

JOVELA in Hemel Hempstead is seeking an organised Office Administrator to support daily operations across administration, HR and logistics. You will manage emails, calls, and filing, while coordinating onboarding and recruitment tasks.

You will liaise with suppliers, carriers and internal teams to keep shipments and office services running smoothly. The role requires proactive problem-solving and strong communication across departments.

Qualifications

• Previous experience in office administration or a similar operational role.
• Highly organised with excellent attention to detail.
• Confident managing multiple tasks and priorities.
• Strong written and verbal communication skills.
• Good Microsoft Suite skills.
• Comfortable communicating with suppliers, carriers, employees and customers.
• Proactive and able to identify and resolve problems independently.
• Reliable, professional and capable of owning responsibilities.
• Able to work across multiple departments in a fast-moving business.

Responsibilities

• Manage day-to-day office administration and general office emails.
• Answer incoming calls and handle post and correspondence.
• Order and manage office and warehouse consumables.
• Maintain organised company records and filing systems.
• Coordinate HR tasks: postings, CV review and interviews.
• Support onboarding and staff documentation.
• Coordinate inbound/outbound shipments and liaise with logistics partners.
• Handle customer enquiries via calls, emails, and messages.
• Support health and safety administration and keep records updated.

Skills

Office administration

Microsoft Suite

Communication skills

Multi-tasking

Tools

BrightSafe

Job description

JOVELA is a fast-growing eCommerce business specialising in the distribution of high-quality consumer products online. We operate several brands across a wide range of product categories and selling platforms.

We’re a motivated, hard-working team with a drive for success, and we’re looking for a highly organised and proactive Office Administrator to help keep our day-to-day operations running smoothly.

Key Responsibilities

Office Administration

• Manage day-to-day office administration and general office emails.
• Answer incoming calls and handle post and correspondence.
• Order and manage office and warehouse consumables.
• Maintain organised company and building records, documents and filing systems.
• Manage suppliers and service providers, including cleaning, utilities and other office contracts.
• Support the wider team with ad hoc administrative tasks.
• Help organise team activities and company lunches.

HR & Recruitment Administration

• Manage job adverts and assist with reviewing CVs and arranging interviews.
• Support employee onboarding and induction.
• Maintain accurate and confidential employee records.
• Assist with staff documentation and general HR administration.
• Coordinate information between employees, management and the accounts/payroll team.

Logistics & Shipping

• Assist with planning and coordinating inbound and outbound shipments.
• Liaise with local carriers, shipping companies, freight forwarders, warehouses, suppliers and container haulage providers.
• Help coordinate the movement of goods from international suppliers and through the UK and EU.
• Track shipments and proactively follow up on delays or delivery issues.
• Maintain accurate shipping records, delivery notes and logistics documentation.

Customer Service & Returns

• Assist with company wide customer enquiries through calls, emails and messages.
• Manage remote staff activity, learning and teaching the most cost-efficient practices for every scenario
• Oversee customer cases and returns.
• Liaise with carriers and internal teams to resolve delivery, listing, web and order issues
• Handle carrier claims for lost or damaged shipments.

Health & Safety

• Support office and warehouse health & safety administration.
• Maintain health & safety records and documentation.
• Keep systems such as BrightSafe updated.
• Coordinate and document routine fire alarm, emergency lighting and safety checks.

Ideal Candidate

• Previous experience in office administration or a similar operational role.
• Highly organised with excellent attention to detail.
• Confident managing multiple tasks and priorities.
• Strong written and verbal communication skills.
• Good Microsoft Suite skills
• Comfortable communicating with suppliers, carriers, employees and customers.
• Proactive and able to identify and resolve problems independently.
• Reliable, professional and comfortable taking ownership of responsibilities.
• Able to work effectively across different departments in a fast-moving business.

Experience with HR administration, customer service, logistics,health & safety or eCommerce operations would be an advantage, but training can be provided.

Benefits

• Free on-site parking
• Company events and parties
• Complimentary team lunch every 6 weeks
• 3:30 PM Friday finishes throughout the year
• Fresh fruit and fully stocked soft drinks fridge
• Employee discount
• Casual dress
• Company pension

Role Details

Permanent / Full-Time

Salary: £28,000 - £32,000 per year, depending on experience

Location: Hemel Hempstead, Hertfordshire, HP2 7DU, United Kingdom