Office & Operations Administrator

JOVELA; Watford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Free on-site parking

Company events and parties

Complimentary team lunch every 6 weeks

3:30 PM Friday finishes

Fresh fruit and soft drinks fridge

Employee discount

Casual dress

Company pension

Job summary

JOVELA is a fast-growing eCommerce business seeking an Office Administrator to keep day-to-day operations running smoothly across admin, HR, logistics and customer support. You will coordinate with suppliers, carriers and internal teams while maintaining records and ensuring efficiency in a fast-paced environment.

The role offers a £28,000 - £32,000 salary, on-site parking, company events, team lunches and a supportive team culture.

Qualifications

• Previous experience in office administration or a similar operational role.
• Highly organised with excellent attention to detail.
• Confident managing multiple tasks and priorities.
• Strong written and verbal communication skills.
• Good Microsoft Suite skills.

Responsibilities

• Manage day-to-day office administration and general office emails.
• Answer incoming calls and handle post and correspondence.
• Order and manage office and warehouse consumables.
• Maintain organised company and building records, documents and filing systems.
• Manage suppliers and service providers, including cleaning, utilities and other office contracts.
• Support the wider team with ad hoc administrative tasks.
• Help organise team activities and company lunches.
• Manage job adverts and assist with reviewing CVs and arranging interviews.
• Support employee onboarding and induction.
• Maintain accurate and confidential employee records.
• Assist with staff documentation and general HR administration.
• Coordinate information between employees, management and the accounts/payroll team.
• Assist with planning and coordinating inbound and outbound shipments.
• Liaise with local carriers, shipping companies, freight forwarders, warehouses, suppliers and container haulage providers.
• Help coordinate the movement of goods from international suppliers and through the UK and EU.
• Track shipments and proactively follow up on delays or delivery issues.
• Maintain accurate shipping records, delivery notes and logistics documentation.
• Assist with company wide customer enquiries through calls, emails and messages.
• Manage remote staff activity, learning and teaching the most cost-efficient practices for every scenario
• Oversee customer cases and returns.
• Liaise with carriers and internal teams to resolve delivery, listing, web and order issues
• Handle carrier claims for lost or damaged shipments.
• Support office and warehouse health & safety administration.
• Maintain health & safety records and documentation.
• Keep systems such as BrightSafe updated.
• Coordinate and document routine fire alarm, emergency lighting and safety checks.

Skills

Office administration

Communication skills

Microsoft Office

Multitasking

Job description

JOVELA is a fast-growing eCommerce business seeking an Office Administrator to keep day-to-day operations running smoothly across admin, HR, logistics and customer support. You will coordinate with suppliers, carriers and internal teams while maintaining records and ensuring efficiency in a fast-paced environment.

The role offers a £28,000 - £32,000 salary, on-site parking, company events, team lunches and a supportive team culture.