Servicing Administrator

Universal Business Team; Havant; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company bonus

On-site parking

Pension scheme

Training and development

Kitchen facilities

Job summary

Universal Business Team is seeking a Servicing & Customer Service Administrator in Havant to manage servicing, repairs, and maintenance schedules while delivering a professional after-sales experience.

You will coordinate engineer visits, bookings, and hire equipment, ensuring accurate records and timely updates; the role is office-based, Monday to Friday, with a salary up to £30,000 DOE plus a company bonus and benefits.

Qualifications

• Strong administrative and organisational skills.
• Thrives in a fast-paced environment with multiple priorities.
• Delivers excellent customer service by phone and email.
• Excellent attention to detail with a process-driven approach.
• Confident using business systems, spreadsheets, and databases.
• Takes ownership of tasks and follows them through to completion.
• Collaborative team player with a can-do attitude.

Responsibilities

• Coordinate servicing, repair, and maintenance requests from initial booking through to completion.
• Schedule engineer visits, workshop repairs, and customer call-outs.
• Maintain servicing records, customer updates, and preventative maintenance schedules.
• Respond professionally to customer calls, emails, and after-sales enquiries.
• Manage customer expectations by providing accurate updates and clear communication.
• Coordinate demo, trial, and hire equipment, including stock tracking, returns, and redeployment.
• Complete hire administration and invoicing while ensuring records remain accurate and up to date.
• Liaise with engineers, warehouse teams, operations colleagues, and sales teams to ensure excellent service delivery.
• Track outstanding actions and ensure follow-up activities are completed efficiently.

Skills

Administrative skills

Customer service

Organization

Attention to detail

Process-driven

Business systems

Spreadsheets

Internal databases

Tools

CRM systems

Microsoft Excel

Database systems

Job description

Job Title: Servicing Administrator | Location: Havant, UK

Hours: Monday to Friday 08.00am-4.30pm (Office Based)

Salary: Up to £30,000 DOE + Company Bonus

Are you highly organised, process-driven, and at your best when keeping multiple moving parts under control? Do you enjoy providing excellent customer service while ensuring nothing slips through the cracks behind the scenes?

If this sounds like you, a fast-growing healthcare solutions business is looking for a Servicing & Customer Service Administrator to join its expanding operations team.

About the Company

Our client is an innovative organisation experiencing significant growth, with a mission focused on improving people's quality of life through specialist healthcare solutions. The business has grown rapidly and prides itself on its collaborative culture, customer-first mindset, and commitment to developing its people.

What's the role about?

This is a varied position combining servicing administration with customer service support. You'll play a key role in ensuring customers receive a professional after-sales experience while helping the operations team manage servicing activities, repairs, maintenance schedules, and product trials.

Key Responsibilities

• Coordinate servicing, repair, and maintenance requests from initial booking through to completion.
• Schedule engineer visits, workshop repairs, and customer call-outs.
• Maintain servicing records, customer updates, and preventative maintenance schedules.
• Respond professionally to customer calls, emails, and after-sales enquiries.
• Manage customer expectations by providing accurate updates and clear communication.
• Coordinate demo, trial, and hire equipment, including stock tracking, returns, and redeployment.
• Complete hire administration and invoicing while ensuring records remain accurate and up to date.
• Liaise with engineers, warehouse teams, operations colleagues, and sales teams to ensure excellent service delivery.
• Track outstanding actions and ensure follow-up activities are completed efficiently.

About You

• Has strong administrative and organisational skills.
• Enjoys working in a fast-paced environment with multiple priorities.
• Delivers exceptional customer service over the phone and via email.
• Has excellent attention to detail and a process-driven approach.
• Is confident using business systems, spreadsheets, and internal databases.
• Takes ownership of tasks and follows them through to completion.
• Works collaboratively and brings a positive, can-do attitude.
• May have experience in customer service, servicing administration, operations support, logistics, after-sales, or coordination roles.

What's in it for you?

• Salary up to £30,000 depending on experience.
• Company-wide bonus scheme.
• Genuine career progression opportunities within a rapidly growing business.
• Full training and ongoing development support.
• Supportive culture with a fully stocked kitchen, on-site parking, pension scheme, and flexibility when needed.
• 23 days holiday plus statutory holidays.

IND25