Office Administration Apprentice

DELTA SURGICAL LTD; Newcastle-under-Lyme; On-site; GBP 12,000 - 18,000; Full time

Job summary

Delta Surgical Ltd, based in Newcastle-under-Lyme, is offering an Advanced Level 3 Business Administrator apprenticeship to join our small, friendly team within the medical devices sector. You will gain hands-on experience across administration, data entry, customer service, and ordering processes.

The apprenticeship runs for 1 year 3 months with training delivered by Newcastle and Stafford Colleges Group, Monday to Friday 8am–4pm, with the potential to progress to a permanent position for the

Qualifications

• GCSE English and Maths at grade 4/C or above.
• Good communication and IT skills are essential.
• Ability to work as part of a team with initiative and organisation.

Responsibilities

• Carry out general administrative duties such as filing, scanning, photocopying, and data entry
• Manage incoming and outgoing email correspondence
• Answer and direct phone calls in a professional manner
• Provide exceptional customer service to customers via telephone and email
• Maintain and update office records, databases, and filing systems
• Support sales order processing, ensuring customer orders are accurately entered and processed in a timely manner
• Assist with purchasing administration, including raising purchase orders
• Chasing suppliers for lead times and overdue deliveries, and supporting resolution of supply issues
• Organising logistics for incoming and outgoing goods, including coordinating deliveries and collections
• Support the sales team with travel arrangements, preparation of samples, literature, and quotations
• Assist with preparing documents and reports
• Support management where required with administrative and operational tasks
• Support other departmental functions where required

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Administrative skills

Team working

Initiative

Education

GCSE English (grade 4/C or above)

GCSE Maths (grade 4/C or above)

Job description

Introduction

To provide essential administrative and organisational support to ensure the smooth and efficient day-to-day running of the office, supporting a business operating within the medical devices sector.

About the Employer

We are a well-established medical device distributor with over 25 years of experience supplying high-quality products to the healthcare sector. Based in Newcastle-under-Lyme, we are a small, friendly team of around 30 employees. We pride ourselves on delivering reliable service, strong supplier relationships, and excellent support to our customers across the UK.

What You'll Do

• Carry out general administrative duties such as filing, scanning, photocopying, and data entry
• Manage incoming and outgoing email correspondence
• Answer and direct phone calls in a professional manner
• Provide exceptional customer service to customers via telephone and email
• Maintain and update office records, databases, and filing systems
• Support sales order processing, ensuring customer orders are accurately entered and processed in a timely manner
• Assist with purchasing administration, including raising purchase orders
• Chasing suppliers for lead times and overdue deliveries, and supporting resolution of supply issues
• Organising logistics for incoming and outgoing goods, including coordinating deliveries and collections
• Support the sales team with travel arrangements, preparation of samples, literature, and quotations
• Assist with preparing documents and reports
• Support management where required with administrative and operational tasks
• Support other departmental functions where required

Training Outcome

• Could lead to a permanent position for the right person

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Initiative

Qualifications

• Desired - GCSE - English - Grade 4/C or above
• Desired - GCSE - Maths - Grade 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday between 8am- 4pm (flexible on working hours).

Expected Duration: 1 Year 3 Months

Training Provider: NEWCASTLE AND STAFFORD COLLEGES GROUP