Business administrator Apprentice

EDUCATION & IT LIMITED; Birmingham; On-site; GBP 12,000 - 16,000; Full time

Job summary

EDIT Ltd in Birmingham is offering a Level 3 Business Administrator apprenticeship. You’ll gain practical IT and administration experience while receiving structured training and workplace support.

Duties include handling general admin, answering calls, maintaining records and calendars, taking minutes, coordinating meetings and events, and supporting marketing activities. The apprenticeship lasts about 1 year 3 months.

Qualifications

• Essential GCSE English and Maths at grade 4-9.
• GCSE in both English and Maths required.
• Apprenticeship Level 3 in Business Administration.

Responsibilities

• Carry out general administrative duties to support daily operations.
• Answer and direct inbound calls and routine enquiries.
• Maintain accurate records, spreadsheets and databases.
• Take minutes during meetings and record actions.
• Arrange appointments and organise diaries.
• Support meetings, events and trade shows.
• Prioritise tasks and manage multiple requests.

Skills

Communication

IT skills

Attention to detail

Organisational

Customer care

Problem solving

Presentation

Administrative

Active listening

Initiative

Self-directed learning

Focus

Sales

Marketing social

Education

GCSE English & Maths

Tools

Microsoft Word

Excel

Job description

Introduction

Gain practical experience working for an IT company in business administration while developing communication, organisation, digital and customer service skills. You’ll receive structured training, workplace support and work towards a recognised Level 3 apprenticeship.

About the Employer

Here at EDIT Ltd (registered as Education & IT Ltd), we offer IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management for health and safety compliance and resource booking, allowing the end-user to assign hot desks, parking spaces, keys, etc. We see ourselves as solutions providers to problems using technology. We aim to make the lives of clients easier and more efficient to allow them to focus on the things that are important to them. Our ambition is to grow the company with our existing products, the development of new products, and to chase tenders that solve unique problems.

What You'll Do

Duties to include:

• Carry out general administrative duties to support the day-to-day running of the business.
• Answer and direct inbound telephone calls and respond to routine enquiries.
• Prepare, update and maintain accurate records, spreadsheets and databases using Microsoft Word and Excel.
• Take accurate minutes during meetings and record key actions and information.
• Enter and update customer and business information, ensuring records are accurate and up to date.
• Maintain records of calls, enquiries, customer information and other business activity.
• Assist with preparing documents, reports, correspondence and other administrative paperwork.
• Support the organisation and administration of meetings, events and trade shows.
• Assist with arranging appointments, maintaining diaries and coordinating activities where required.
• Prioritise tasks and manage multiple requests while maintaining accuracy and professionalism.
• Identify errors or missing information and take appropriate action to correct them.
• Use initiative to resolve routine administrative issues and escalations when necessary.
• Support the administration of marketing activities, including maintaining records and updating information.
• Use Microsoft Word and Excel confidently to complete administrative tasks.
• Work effectively as part of a team while managing individual responsibilities.
• Maintain confidentiality and handle company and customer information appropriately.

Training Outcome

• Progression route to a team leader

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Initiative
• Patience
• Active listener
• Good inter-personal skills
• Sel-direct learning
• Problem solving
• Maintain focus
• Sales skills
• Marketing inc social media

Qualifications

• Essential - GCSE - English and Maths - 4-9

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday- Friday- 9am to 5.30pm but shifts can be flexible with timings to be confirmed.

Expected Duration: 1 Year 3 Months

Training Provider: TRANSWORLD PUBLICATIONS SERVICES LIMITED