Business Administration Apprentice

Ferryhill and Chilton Medical Practice; Chilton Lane; On-site; GBP 11,000 - 16,000; Full time

Benefits offered by this job

Structured on-the-job training

Job summary

Ferryhill and Chilton Medical Practice is seeking two Receptionists to join a busy front desk team. You will greet patients, handle enquiries, book appointments, and support the smooth running of the practice.

This is an Advanced Apprenticeship in Business Administration (level 3) with a 38-hour week, Monday to Friday, for 1 year 6 months, through Bishop Auckland College. Training and on-the-job development will equip you with essential administrative and IT skills required in a modern primary

Qualifications

• GCSE English and Maths at required level are essential.
• Interest in business administration and customer service.
• Ability to work in a busy primary care reception environment.

Responsibilities

• Greet patients and visitors professionally.
• Answer telephone and manage messages.
• Book and cancel appointments and organise travel/visits as needed.
• Input data accurately into the practice system and maintain records.
• Support colleagues to ensure smooth clinic operations.
• Attend meetings and comply with practice policies.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Team working

Initiative

Non judgemental

Patience

Enthusiasm to learn

Education

GCSE English 9-4 / A*-C / Level 2

GCSE Maths 9-4 / A*-C / Level 2

Tools

SystmOne

Job description

Introduction

We are looking to recruit two enthusiastic individuals to work in a busy reception in a medical practice. The role will involve greeting people in a professional and courteous manner, undertaking a variety of reception duties to assist in the smooth running of the practice.

About the Employer

Busy medical practice based in Ferryhill.

What You’ll Do

Receptionists will:

• Greet people in a professional and courteous manner
• Pass on relevant information and answer queries
• Assist people to access the services they need
• Undertake a variety of reception duties to assist in the smooth running of the practice

Duties and Responsibilities in line with practice policies and procedures:

• Answer the telephone as a priority
• Book/cancel appointments
• Take messages accurately and pass on in a timely manner
• Organise home visit requests
• Deal with general enquiries and complaints
• Register new patients and temporary residents
• Greet and direct patients and visitors
• Organise translators
• Respond to the needs of GPs and nurses to enable efficient clinics
• Input and extract information from the practice computer system
• Update the clinical system with information eg smoking, ethnicity
• Action change of address notification
• Any other filing, record keeping and distribution of documents as appropriate
• Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
• Fully utilise SystmOne and other IT systems
• Monitor and check tasks and workflows
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date
• Keep directories and data bases up to date to ensure an efficient workflow
• Resolve job related issues, including patient documentation and help resolve minor problems
• Photocopying
• Dealing with mail internal and external
• Attend meetings when required
• To work safely at all times in accordance with legislation and Practice policies and procedures
• Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive

Training Outcome

• To be discussed at interview

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Enthusiasm to learn

Qualifications

• Essential - GCSE - English - 9-4 / A*-C / Level 2
• Essential - GCSE - Maths - 9-4 / A*-C / Level 2

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 38 hours a week between the hours of 8:00am- 6:00pm with 30mins for lunch. Monday- Friday.

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: BISHOP AUCKLAND COLLEGE