Apprentice Business Administrator

DELTA SURGICAL LTD; Newcastle-under-Lyme; On-site; GBP 7,300 - 11,000; Full time

Job summary

Delta Surgical Ltd, a Newcastle-under-Lyme medical devices distributor, is offering a Business Administrator Level 3 apprenticeship. You will join a small, friendly team and gain hands-on experience across office administration and customer support.

Working Monday to Friday, 8:00am–4:00pm, you will help with data entry, filing, correspondence, orders, purchasing, and logistics while training with Stoke-on-Trent College.

Qualifications

• GCSE English or Maths at grade 4/C or equivalent.
• Desire to undertake a Business Administrator Level 3 apprenticeship.
• Strong communication, IT, and organisational skills.
• Ability to work Monday–Friday 8:00–16:00.
• Good attention to detail and customer care.

Responsibilities

• Carry out general administrative duties (filing, scanning, data entry).
• Manage email correspondence and answer phone calls.
• Provide customer service by telephone and email.
• Support sales order processing and purchasing administration.
• Organise logistics for incoming/outgoing goods and deliveries.
• Assist with preparing documents and reports.
• Support management and other departments as required.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Logical

Team working

Education

GCSE English or Maths (Grade 4/C)

Business administrator (level 3) apprenticeship

Tools

Microsoft Office

Job description

Introduction

To provide essential administrative and organisational support to ensure the smooth and efficient day-to-day running of the office, supporting a business operating within the medical devices sector.

About the Employer

We are a well-established medical device distributor with over 25 years of experience supplying high-quality products to the healthcare sector. Based in Newcastle-under-Lyme, we are a small, friendly team of around 30 employees. We pride ourselves on delivering reliable service, strong supplier relationships, and excellent support to our customers across the UK.

What You'll Do

• Carry out general administrative duties such as filing, scanning, photocopying, and data entry
• Manage incoming and outgoing email correspondence
  Answer and direct phone calls in a professional manner
• Provide exceptional customer service to customers via telephone and email
• Maintain and update office records, databases, and filing systems
• Support sales order processing, ensuring customer orders are accurately entered and processed in a timely manner
• Assist with purchasing administration, including raising purchase orders
• Chasing suppliers for lead times and overdue deliveries, and supporting resolution of supply issues
• Organising logistics for incoming and outgoing goods, including coordinating deliveries and collections
• Support the sales team with travel arrangements, preparation of samples, literature, and quotations
• Assist with preparing documents and reports
• Support management where required with administrative and operational tasks
• Support other departmental functions where required

Training Outcome

Full-time, permanent role.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working

Qualifications

• Essential - GCSE - English OR Maths - 4 / C

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 8.00am - 4.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: STOKE ON TRENT COLLEGE