Ocean Export Customer Service

Metro Global; Birmingham; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Company bonus scheme

Ongoing training and development

Career progression opportunities

Job summary

Metro is seeking an experienced Export Customer Service professional to manage export orders and shipments from enquiry to delivery. You will act as the main contact for customers and coordinate with suppliers, carriers, and internal teams to ensure a seamless experience.

The role emphasizes strong communication, organisational skills, and the ability to manage multiple priorities in a fast-paced environment. A proactive problem-solving approach and IT fluency are essential.

Qualifications

• Experience in customer service, logistics, exports, freight forwarding, supply chain, or related environment.
• Excellent communication and relationship-building skills.
• Strong organisational abilities with great attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive approach to problem-solving.
• Confidence working with customers and stakeholders at all levels.

Responsibilities

• Act as a key point of contact for customers, ensuring export orders and shipments are managed efficiently and professionally.
• Coordinate export shipments and ensure customer requirements are met throughout the process.
• Build strong relationships with customers, suppliers, carriers, and internal teams.
• Provide shipment updates and proactively communicate any delays or issues.
• Prepare and check export documentation to ensure compliance and accuracy.
• Support customers with quotations, bookings, and service queries.
• Monitor shipment milestones and ensure agreed service levels are achieved.

Skills

Customer service

Export logistics

Communication

Relationship building

Organisational skills

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

Join Metro and Make a Difference

At Metro, we take pride in delivering exceptional service to our customers and building long-term relationships through professionalism, expertise, and accountability. We are looking for an experienced Export Customer Service person to join our growing team.

This is an excellent opportunity for somebody who enjoys managing customer relationships, coordinating export shipments, and ensuring a seamless experience from enquiry through to delivery.

Our standards are high, but so are the opportunities. You will join a supportive team where your contribution is valued, your expertise is recognised, and your career can continue to develop.

What You'll Be Doing

You will act as a key point of contact for customers, ensuring export orders and shipments are managed efficiently and professionally.

Key responsibilities include:

• Managing customer accounts and acting as the primary point of contact for export-related enquiries.
• Coordinating export shipments and ensuring customer requirements are met throughout the process.
• Building strong relationships with customers, suppliers, carriers, and internal teams.
• Providing shipment updates and proactively communicating any delays or issues.
• Preparing and checking export documentation to ensure compliance and accuracy.
• Supporting customers with quotations, bookings, and service queries.
• Monitoring shipment milestones and ensuring agreed service levels are achieved.

What We're Looking For

We're keen to speak with candidates who have previous experience within customer service, logistics, exports, freight forwarding, supply chain, distribution, or a related environment.

You’ll ideally have:

• Experience within an export, logistics, freight, supply chain, or customer service role.
• Excellent communication and relationship-building skills.
• Strong organisational abilities with great attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive approach to problem-solving.
• Confidence working with customers and stakeholders at all levels.
• Strong IT skills, including experience using Microsoft Office applications.
• A team-focused attitude and a desire to deliver outstanding service.

What You’ll Receive

• Competitive salary.
• Company bonus scheme.
• Ongoing training and development opportunities.
• Supportive and collaborative team environment.
• Career progression opportunities within a growing business.
• A role where you can genuinely make an impact and be recognised for your contribution.

Why Metro?

At Metro, we're committed to attracting talented individuals who share our passion for delivering exceptional customer service. We believe in empowering our people, investing in development, and creating an environment where individuals can thrive.