Import & Export Airfreight Coordinator

Metro Global; Twickenham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Twice-yearly company bonus scheme

Health Cash Plan

Octopus Electric Vehicle Scheme

Employee benefits and wellbeing portal

Retail, leisure and gym membership-dis

Free parking

Ongoing professional development and培训

Career progression opportunities

Job summary

Metro is seeking Import and Export Airfreight Coordinators for our Heathrow office to oversee international shipments from booking to delivery. You will ensure timely, accurate processing and maintain excellent service levels for customers, airlines, and partners.

You will coordinate documentation, liaise with carriers and agents, and work in a fast-paced team focused on operational excellence and growth. Experience in airfreight and knowledge of CargoWise are highly regarded.

Qualifications

• Experience in airfreight forwarding is essential.
• Experience with import airfreight and/or export airfreight desired.
• Ability to manage shipments from start to finish and coordinate stakeholders.

Responsibilities

• Manage airfreight shipments from booking through to final delivery.
• Coordinate collections, airline bookings, customs requirements and transport arrangements.
• Liaise with customers, airlines, overseas agents, hauliers and suppliers.

Skills

Airfreight forwarding

Import airfreight

Export airfreight

Shipment management

Customer service

Documentation

CargoWise

Tools

CargoWise

Job description

Join Metro

At Metro, we don't just move freight, we keep global supply chains moving. Powered by industry-leading technology and supported by a team of logistics professionals, we deliver air, ocean and road freight solutions, alongside supply chain management and specialist logistics services across a variety of industries.

Due to continued growth within our Airfreight division, we are looking to recruit both an Import Airfreight Coordinator and an Export Airfreight Coordinator at our Heathrow office.

Whether your expertise lies in imports, exports, or both, we would love to hear from experienced freight forwarding professionals looking to take the next step in their career with a business that invests heavily in its people, technology, and future growth.

The Opportunity

As an Airfreight Coordinator, you will be responsible for managing international shipments from start to finish, ensuring a seamless service is delivered to customers, suppliers, overseas partners, and airlines. Working within a fast-paced and collaborative environment, you'll play a key role in maintaining Metro's reputation for operational excellence and outstanding customer service.

Key Responsibilities

• Manage airfreight shipments from booking through to final delivery.
• Coordinate collections, airline bookings, customs requirements and transport arrangements.
• Liaise with customers, airlines, overseas agents, hauliers and suppliers.
• Prepare and process all relevant shipping and freight documentation.
• Monitor shipment progress and provide proactive updates to customers.Accurately input job, cost and revenue information into operational systems.
• Work closely with internal departments to ensure customer requirements are met.
• Build and maintain strong relationships with clients and supply chain partners.

What We're Looking For

• Previous experience within Airfreight Freight Forwarding.
• Experience in either Import Airfreight, Export Airfreight, or both.
• Ability to manage shipments from start to finish.
• Strong understanding of airfreight documentation and operational processes.
• Excellent communication and customer service skills.
• Commercial awareness and attention to detail.
• Ability to prioritise workload and work effectively under pressure.
• Experience using CargoWise would be advantageous.
• Positive, proactive and team-focused approach.

Why Join Metro?

At Metro, our standards are high, but so are the opportunities. You will be joining a business that continues to grow, innovate and invest in its people.

Benefits include:

• Competitive salary
• Twice-yearly company bonus scheme
• Health Cash Plan
• Octopus Electric Vehicle Scheme
• Access to our employee benefits and wellbeing platform
• Retail, leisure and gym membership discounts
• Free parking
• Ongoing professional development and training
• Career progression opportunities across the wider Metro business
• Supportive and collaborative working environment