Roadfreight Customer Services

Metro; Manchester; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Discretionary bi-annual bonus

Health & wellness perks

Training & development opportunities

Career Mobility & Growth

Cross-Training Opportunities

Fast-Paced, High-Impact Work

Tech-Driven Efficiency

Job summary

A leading logistics company based in Manchester is seeking an enthusiastic individual to join their European Roadfreight Customer Services team. The successful candidate will manage key client operations, ensuring efficient and exceptional service. Ideal applicants will have customer service experience and a proactive mindset. This role offers a range of perks, including bi-annual bonuses and opportunities for career advancement within a supportive culture.

Qualifications

• Experience in a customer-facing role is essential.
• Ambition to develop a career in logistics.
• Previous experience in European Roadfreight is preferred but not essential.
• Experience in European Roadfreight is a plus, not required.

Responsibilities

• Manage daily operations for key clients.
• Develop strong relationships with customers, suppliers, and colleagues.
• Deliver exceptional service with proactive communication.
• Build relationships with customers, suppliers, and colleagues across UK and Europe.

Skills

Excellent customer service skills

Strong written and verbal communication skills

Attention to detail

Proactive problem-solving mindset

Attention to detail

Career development

Education

A-Level standard education

Degree level is a plus

Tools

Cargowise

MVT

Job description

Join Metro – Where Innovation Meets Logistics Excellence

At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.

Metro has experienced fantastic growth in its European Roadfreight division and aspires to be an industry leader in European Overland services. We’re offering an exciting opportunity to join a strong, dynamic team that’s shaping the future of cross-border logistics.

As part of our European Roadfreight Customer Services team, you’ll manage daily operations for key clients, ensuring their goods are delivered quickly, cost-effectively, and with exceptional service. If you’re passionate about logistics, customer relationships, and making a real impact - this is the role for you.

What You’ll Be Doing

You’ll be the main point of contact for some of our most valued clients, managing their shipments and building lasting relationships. Your responsibilities will include:

Day to day operations support

• Support our Senior Account Manager team with day-to-day operations.
• Develop strong relationships with customers, suppliers and colleagues throughout the UK and Europe, to help facilitate smooth and frictionless transport of orders to, from and within the continent.
• Enter shipments on our in-house system, you will generate orders and instructions for our suppliers.
• Manage multiple tasks at the same time, you will enjoy a busy and fast-paced atmosphere.

Customer Service

• Deliver exceptional service with prompt responses and proactive communication.
• Understand individual customer requirements and tailor your approach.
• Input accurate information into internal systems and follow procedures

Ownership & Responsibility

• Take full ownership of your workload and manage tasks independently.
• Show initiative and a desire to grow within the business.
• Learn from a knowledgeable and friendly team and contribute to Metro’s continued success.

What You’ll Bring

We’re looking for someone who’s enthusiastic, customer-focused, and ready to grow. You’ll need:

• Ambition to develop your career in logistics.
• Excellent customer service skills and experience in a customer-facing role.
• Previous experience in European Roadfreight (preferred but not essential).
• Strong written and verbal communication skills.
• Excellent planning and attention to detail.
• A proactive, problem-solving mindset.
• Ideally educated to A-Level standard; Degree level is a plus.

Why Metro?

We believe in rewarding our people. Here’s a selection of what you’ll enjoy:

• Discretionary bi-annual bonus – because your success drives ours.
• Health & wellness perks – including gym discounts, retail offers, and more.
• Respectful, inclusive culture – where your voice matters.
• Training & development – grow with us, every step of the way.
• Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
• Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
• Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
• Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
• Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.