Export Supervisor

Metro Global; Marston Green; On-site; GBP 40,000 - 52,000; Full time

Job summary

Metro, a leading UK independent logistics provider, is seeking an Exports Supervisor to lead a growing export operations team in Birmingham. You will manage a portfolio of customers, ensure shipments are processed efficiently, and act as the main escalation point for issues, while coaching the team to deliver exceptional service.

You will collaborate with Transport, Customs Brokerage, Finance and Account Management, drive customer satisfaction, and help implement new accounts and procedures to

Qualifications

• Experience leading export freight forwarding or international supply chain teams.
• Ability to coach and develop staff while managing workloads.

Responsibilities

• Lead, support and develop a team of export operations professionals.
• Monitor workloads, resource allocation and team productivity.
• Drive a culture of exceptional customer service and proactive communication.
• Ensure customer bookings are processed accurately and within agreed timescales.
• Act as the first escalation point for customer, supplier and operational issues.
• Coordinate export shipments, haulage and customs activities with internal teams and external partners.
• Support the implementation of new customer accounts and operating procedures.
• Ensure all customer complaints and service issues are managed and recorded appropriately.

Skills

Export operations leadership

Team supervision

Customer service focus

KPI monitoring

Job description

Join Metro and Lead a High-Performing Export Operations Team

At Metro, our people are at the heart of everything we do. As we continue to grow, we are looking for an experienced Exports Supervisor to lead and support our Export Operations team in Birmingham.

This is an excellent opportunity for an experienced export professional who enjoys balancing hands on operational responsibility with team leadership. You will play a key role in driving service excellence, supporting key customer relationships, ensuring operational performance, and helping develop a high performing team.

Working closely with management, you will responsible for overseeing day-to-day export activities, supporting customer delivery, maintaining operational efficiency, and ensuring departmental KPIs are achieved.

What You'll Be Doing

As Exports Supervisor, you will manage your own portfolio of customers whilst leading and supporting the wider export team. Ensuring shipments are processed efficiently, customer expectations are exceeded, and internal processes are consistently followed.

Act as a key escalation point for customer and operational issues, working collaboratively with internal departments including Transport, Customs Brokerage, Finance and Account Management. You will also support continuous improvement initiatives, help onboard new customers, and contribute to the ongoing development of team members through coaching, training and performance management.

Key Responsibilities

• Lead, support and develop a team of export operations professionals
• Monitor workloads, resource allocation and team productivity
• Drive a culture of exceptional customer service and proactive communication
• Ensure customer bookings are processed accurately and within agreed timescales
• Act as the first escalation point for customer, supplier and operational issues
• Coordinate export shipments, haulage and customs activities with internal teams and external partners
• Support the implementation of new customer accounts and operating procedures
• Ensure all customer complaints and service issues are managed and recorded appropriately
• Monitor operational reports and maintain high levels of data accuracy
• Identify opportunities for process improvements and operational efficiencies
• Support employee reviews, objective setting and team development initiatives

What You'll Bring

• Experience working within export freight forwarding, logistics or international supply chain operations.
• Previous experience leading, supervising, mentoring or supporting operational teams.
• Strong knowledge of export processes and customer service best practices.
• Confidence communicating with customers, suppliers and internal stakeholders at all levels.
• The ability to prioritise workloads, manage competing deadlines and perform under pressure.
• Strong commercial awareness and an understanding of operational KPI performance.
• A positive, collaborative leadership style with a passion for developing people and driving team success.

Why Metro?

This is an exciting opportunity to join one of the UK's leading independent logistics providers as part of a growing and ambitious business. As an Exports Supervisor, you will have the opportunity to make a real impact, leading a high-performing team whilst supporting key customer relationships and driving operational excellence.

At Metro, we believe in empowering our people to take ownership, develop their careers and contribute to our continued success. In return, we offer a supportive environment where your experience, leadership and ambition are recognised and rewarded.

• Discretionary bi-annual bonus - because your success drives ours.
• Health & wellness perks - including gym discounts, retail offers, and more.
• Health cash plan - supporting your wellbeing.
• Octopus EV car scheme - drive electric, drive smart.
• Free parking - no stress, no cost.
• Respectful, inclusive culture - where your voice matters.
• Training & development - grow with us, every step of the way.

Plus, You'll Enjoy:

• Career Mobility & Growth - We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
• Cross-Training Opportunities - Expand your skillset by working across different freight modes and supply chain functions.
• Fast-Paced, High-Impact Work - Be part of a team that thrives on energy, agility, and delivering results under pressure.
• Make a Global Impact - Help major international brands deliver on time, every time - your work keeps global supply chains moving.
• Tech-Driven Efficiency - Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.

Join Metro and help shape the future of global logistics.

Looking for more than just a job? Join Metro and build a career in global logistics, where attitude, customer focus and ambition matter just as much as experience