Ocean Import Specialist — Customer-Centric Logistics

Metro; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus

Health & wellness perks

Training & development

Career mobility & growth

Job summary

Metro in the United Kingdom seeks an Import Operator for the Ocean Import Customer Services team. You will be at the centre of the customer journey, coordinating international shipments, managing documentation and keeping stakeholders informed to ensure seamless global logistics.

You will build strong relationships, use Excel and Office tools to maintain records, and support reporting while delivering excellent customer service in a fast-paced environment.

Qualifications

• Experience in a customer-facing environment.
• Confident communicator with stakeholders by phone and email.
• Strong organisational skills and attention to detail.
• Good working knowledge of Microsoft Excel and the wider Office suite.
• Ability to prioritise workload and manage multiple tasks.
• Positive, proactive attitude and willingness to learn.
• Desire to build a long-term career in logistics and supply chain.

Responsibilities

• Coordinate international shipments and manage documentation from start to finish.
• Act as a primary point of contact for customers, carriers and overseas partners.
• Provide proactive updates and help resolve challenges as they arise.
• Maintain accurate records and support reporting requirements.

Skills

Customer service

Stakeholder communication

Organisational skills

Excel

Microsoft Office

Multitasking

Problem solving

Team player

Tools

Cargowise

MVT

Job description

Metro in the United Kingdom seeks an Import Operator for the Ocean Import Customer Services team. You will be at the centre of the customer journey, coordinating international shipments, managing documentation and keeping stakeholders informed to ensure seamless global logistics.

You will build strong relationships, use Excel and Office tools to maintain records, and support reporting while delivering excellent customer service in a fast-paced environment.