NPI Product Support Engineer - Service Readiness

KLA-Belgium; United Kingdom; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Annual leave 25 days

Share scheme

Contributory pension scheme

Cash health plan

Cycle to work scheme

Global bonus plan

Life assurance

Job summary

KLA seeks an experienced NPI Engineer – Product Support to drive new product introductions across Etch, PVD, CVD and Release Etch portfolios. You will work with Engineering, Manufacturing and Global Service teams to ensure successful deployment and service readiness, including detailed PSP and SRR planning.

The role emphasizes hands-on learning from Tech Support and Design Engineers, developing service strategies, and building knowledge across the Product Support Organization to improve GKLA’s

Qualifications

• Ideally hold a MSc or BSc level Degree with relevant work experience.
• Experience in a Systems/Electrical/Mechanical or NPI/Process Engineer role.
• Strong analytic and data analysis skills.
• Knowledge or experience with industry standard problem solving methodologies and models.
• Motivated by helping others succeed, enjoys teaching, troubleshooting, working with groups of people, and explaining sophisticated things as simply as possible.

Responsibilities

• Reduce program serviceability risk by acting as the Voice of Service throughout the Product Life Cycle (PLC) for new products by developing a service strategy that encompasses: Cost of Service Modeling, Reliability Modeling, Retrofits, Intellectual Property protections, calibrations, and PM Optimizations
• Build solid expertise in overall system operation, integration, and calibrations/diagnostics with a hands-on approach by learning from Tech Support Engineers and Design Engineers to better support Alpha & Beta Systems as well as retrofits
• Start building a detailed Product Support Plan (PSP), Service Readiness Review (SRR), Design For Service (DFS) and Cost Of Service (COS) models, by working with engineering, marketing, finance, and service that details KLA’s strategy for supporting new products.
• Develop product service education and knowledge across the Product Support Organization using training classes, Augmented Reality (AR), individual coaching, documents, and other knowledge capture tools to elevate your co‑worker’s readiness to serve.
• Conduct spares obsolescence risk analysis and coordinate with the Spares Planning team to build and start initiatives that mitigate Service supply chain risk, including closing known issues and collaboration with GSS Engineering and Operation team.
• Contribute to the service alert meetings and Plan of Action (POA) development for critical issues and other sustaining activities.
• Capture and document Best Known Method (BKM) and other improvements into knowledge database.
• Work closely with cross‑divisional NPI Best Practice Team to improve and develop existing BKMs by participating in discussions, conducting training, and providing feedback.
• Actively manage and support beta installs in‑person by auditing procedures, updating existing documents, identifying training gaps, and solving unforeseen problems as they arise to drive continuous improvement for future installs and upgrades.

Skills

NPI engineering

Data analysis

Troubleshooting

Cross-functional collaboration

Education

MSc or BSc degree

Job description

KLA seeks an experienced NPI Engineer – Product Support to drive new product introductions across Etch, PVD, CVD and Release Etch portfolios. You will work with Engineering, Manufacturing and Global Service teams to ensure successful deployment and service readiness, including detailed PSP and SRR planning.

The role emphasizes hands-on learning from Tech Support and Design Engineers, developing service strategies, and building knowledge across the Product Support Organization to improve GKLA’s