Product Support - New Product Introduction Engineer

KLA Corporation; Newport; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual leave 25 days

Share scheme

Pension scheme

Cash health plan

Cycle to work

Global bonus plan

Life assurance

Job summary

KLA SPTS seeks an enthusiastic NPI Engineer - Product Support to lead service strategy for new products across Etch, PVD, CVD and Release Etch portfolios. You will collaborate with Engineering, Manufacturing and Global Service to ensure service readiness and smooth deployment.

Role involves building PSPs, SRRs and COS models, delivering training using AR and knowledge-capture tools, and supporting beta installs while driving continuous improvement. Travel up to 30% is expected.

Qualifications

• MSc or BSc degree with relevant work experience.
• Experience in Systems/Electrical/Mechanical or NPI/Process Engineer role.
• Strong analytic and data analysis skills.
• Knowledge of industry standard problem solving methodologies and models.
• Up to 30% travel domestically and internationally.

Responsibilities

• Develop a service strategy covering cost of service modelling, reliability modelling, retrofits, IP protections, calibrations and PM optimizations.
• Build product service education and knowledge across the PSO with training, AR and knowledge capture tools.
• Create PSP, SRR, DFS and COS models with engineering, marketing, finance and service teams.
• Coordinate with Spares Planning to mitigate service supply chain risks and close known issues.
• Support beta installs, audit procedures, update documents and address training gaps.

Skills

Analytical skills

Data analysis

Problem solving

Teaching / mentoring

Cross-functional collaboration

Travel willingness

Education

MSc or BSc degree

Job description

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network. What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. You'll be joining the Service team as part of the Product Support Organization (PSO). As a New Product Introduction (NPI) Engineer - (Product Support) and you will play a key role in the introduction of new products across SPTS's Etch, PVD, CVD, and Release Etch product portfolios. Working closely with Engineering, Manufacturing, and Global Service teams, you will help ensure successful product deployment, service readiness, and seamless transition into sustaining support. Purpose of the Role: In this role, you will engage with multi-functional teams around the world to develop a plan to service these new products in the field. KLA SPTS provides a dynamic workplace that encourages creativity and hands on approach while also providing opportunity for future growth and development. This role represents an excellent opportunity for an experienced Engineer who are looking to develop their career in a fast-growing, award-winning, global semiconductor company! Your day-to-day responsibilities will include:

• Reduce program serviceability risk by acting as the Voice of Service throughout the Product Life Cycle (PLC) for new products by developing a service strategy that encompasses: Cost of Service Modeling, Reliability Modeling, Retrofits, Intellectual Property protections, calibrations, and PM Optimizations
• Build solid expertise in overall system operation, integration, and calibrations/diagnostics with a hands‑on approach by learning from Tech Support Engineers and Design Engineers to better support Alpha & Beta Systems as well as retrofits.
• Start building a detailed Product Support Plan (PSP), Service Readiness Review (SRR), Design For Service (DFS) and Cost Of Service (COS) models, by working with engineering, marketing, finance, and service that details KLA's strategy for supporting new products.
• Develop product service education and knowledge across the Product Support Organization using training classes, Augmented Reality (AR), individual coaching, documents, and other knowledge capture tools to elevate your co-worker's readiness to serve.
• Conduct spares obsolescence risk analysis and coordinate with the Spares Planning team to build and start initiatives that mitigate Service supply chain risk, including closing known issues and collaboration with GSS Engineering and Operation team.
• Contribute to the service alert meetings and Plan of Action (POA) development for critical issues and other sustaining activities. Capture and document Best Known Method (BKM) and other improvements into knowledge database.
• Work closely with cross-divisional NPI Best Practice Team to improve and develop existing BKMs by participating in discussions, conducting training, and providing feedback.
• Actively manage and support beta installs in-person by auditing procedures, updating existing documents, identifying training gaps, and solving unforeseen problems as they arise to drive continuous improvement for future installs and upgrades.
• Ideally hold a MSc or BSc level Degree with relevant work experience.
• Experience in a Systems/Electrical/Mechanical or NPI/Process Engineer role.
• Strong analytic and data analysis skills.
• Knowledge or experience with industry standard problem solving methodologies and models.
• Motivated by helping others succeed, enjoys teaching, troubleshooting, working with groups of people, and explaining sophisticated things as simply as possible.
• Occasional domestic and international travel (up to 30%), including to the United States, may be required as part of this role.
• To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Annual leave starting at 25 days (plus bank holidays), share scheme, contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, rewards scheme and life assurance, We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.