Product Engineer (NPI)

KLA; Newport; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Annual leave 25 days + holidays

Contributory pension

Cash health plan

Cycle to work scheme

Global bonus plan

Share scheme

Life assurance

Job summary

KLA is seeking a Product Engineer (Sustaining & NPI) based in Celtic Lakes, Newport. You will support surface and mechanical metrology systems, drive service infrastructure, and implement product updates with cross-functional teams across a growing Newport facility with extensive R&D and manufacturing spaces.

You will act as the Voice of Service, ensuring scalable tools, processes and training while collaborating with engineering and field teams to improve service delivery and customer outcomes.

Qualifications

• Bachelor’s degree in Engineering.
• Excellent technical writing and documentation skills.
• Excellent presentation skills and comfort in front of diverse audiences.
• Demonstrable problem solving skills and understanding of business impact.
• Eagerness to learn new technologies, processes, and techniques.

Responsibilities

• Drive Service Infrastructure and Strategy across shared platforms.
• Collaborate with engineering on product updates to assess serviceability impacts.
• Maintain and evolve PSPs using field data for cost, reliability and PM strategies.
• Support escalations and translate field feedback into engineering improvements.
• Develop scalable training and documentation for shared infrastructure.
• Lead best practices and knowledge systems for field teams.
• Support targeted installs and upgrades to validate service processes.

Skills

Technical writing

Presentation skills

Problem solving

Learning mindset

Education

Bachelor's degree in Engineering

Tools

MS Office

Job description

Company Overview

The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

This role will be based in Celtic Lakes. Our new 237,000-square-foot Newport facility provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the-art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technology!

The NPI reports through the KLA Service Organisation (KLAS) team headquartered in Milpitas, CA. KLAS is our service organisation that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLAS organisation partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Primary Responsibility

As a Product Engineer (Sustaining & NPI), you will support a portfolio of surface and mechanical metrology systems, including Nano-indentation, Stylus Profilers, and Optical Profilers! This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base. You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs. See specific responsibilities below:

Responsibilities

Service Infrastructure & Strategy

• Drive consistency and scalability of service models across shared platforms
• Improve service workflows, tooling, calibration processes, and parts strategies

Incremental Product Support

• Partner with engineering on product updates (hardware, software, features)
• Assess and implement impacts to serviceability, training, and spare parts

Product Support Plan (PSP)

• Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies
• Find opportunities for cross-product standardisation and simplification

Field & Customer Support

• Support escalations and identify systemic issues across the install base
• Translate field feedback into engineering improvements and service solutions

Training & Knowledge Scaling

• Develop scalable training and documentation focused on shared infrastructure
• Lead BKMs, troubleshooting flows, and knowledge systems

Install & Continuous Improvement

• Support targeted installs and upgrades to validate and improve service processes
• Drive continuous improvement through best practices and cross-team teamwork

Travel

Domestic and international travel required

KLA is proud to be an equal opportunity employer. For this role we are looking for someone who has:

• A Bachelor’s degree in Engineering
• Excellent technical writing and documentation skills
• Expertise in Basic Microsoft Software Packages
• Excellent presentation skills and a proven level of comfort in front of various audiences
• Demonstratable problem solving skills and understanding of their business impact
• An eagerness to learn new technologies, processes, and techniques

What we will offer you?

KLA’s benefits package includes:

Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance.

Minimum Qualifications

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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