Product Engineer (NPI)

KLA-Belgium; Newport; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Contributory pension

Cash health plan

Cycle to work

Global bonus plan

Share scheme

Rewards scheme

Life assurance

Job summary

KLA Corporation’s SPTS division is expanding its Newport, UK facility. The role focuses on sustaining and NPI support for surface/metrology systems, improving service infrastructure, and enabling scalable field execution. You will travel (<25%), communicate with global teams, and work to enhance PSPs and product support.

You will collaborate with engineering on product updates and drive improvements to service processes, training, and knowledge systems. This is an equal opportunity role within a leading semiconductor group.

Qualifications

• PM experience across multiple subject areas.
• Strong data analysis to research problems and derive answers.
• Experience with manufacturing control systems and customer management platforms.

Responsibilities

• Drive consistency and scalability of service models across shared platforms.
• Improve service workflows, tooling, calibration processes, and parts strategies.
• Partner with engineering on product updates (hardware, software, features).
• Assess and implement impacts to serviceability, training, and spare parts.
• Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies.
• Translate field feedback into engineering improvements and service solutions.
• Develop scalable training and documentation for shared infrastructure.
• Lead BKMs, troubleshooting flows, and knowledge systems.
• Support targeted installs and upgrades to validate and improve service processes.

Skills

Project management

Data analysis

Cross-functional collaboration

Tools

MS Project

Visio

ERP

PLM

CRM

Job description

Company Overview

The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

This role will be based in Celtic Lakes. Our new 237,000-square-foot Newport facility provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the‑art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technology! The NPI reports through the KLA Service Organisation (KLAS) team headquartered in Milpitas, CA. KLAS is our service organisation that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLAS organisation partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Primary Responsibility

As a Product Engineer (Sustaining & NPI), you will support a portfolio of surface and mechanical metrology systems, including Nano-indentation, Stylus Profilers, and Optical Profilers! This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base.

You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs.

Travel Domestic and international travel required (<25%). KLA is proud to be an equal opportunity employer.

Responsibilities

• Service Infrastructure & Strategy: Drive consistency and scalability of service models across shared platforms.
• Improve service workflows, tooling, calibration processes, and parts strategies.
• Incremental Product Support: Partner with engineering on product updates (hardware, software, features).
• Assess and implement impacts to serviceability, training, and spare parts.
• Product Support Plan (PSP) – Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies.
• Find opportunities for cross-product standardisation and simplification.
• Field & Customer Support: Support escalations and identify systemic issues across the install base.
• Translate field feedback into engineering improvements and service solutions.
• Training & Knowledge Scaling: Develop scalable training and documentation focused on shared infrastructure.
• Lead BKMs, troubleshooting flows, and knowledge systems.
• Install & Continuous Improvement: Support targeted installs and upgrades to validate and improve service processes.
• Drive continuous improvement through best practices and cross-team teamwork.
• Travel: Domestic and international travel required (<25%).

Preferred Qualifications

• Project Management Experience with demonstrable experience across multiple subject areas.
• High-Tech Capital Equipment experience in KLA Instruments or similar Semiconductor industry.
• Demonstrated experience with manufacturing control systems (ERP, PLM, etc.) and customer management systems (CRM).
• Comfortable with data analysis to research a problem and determine what data are required to answer specific questions and problems.
• MS Project and Visio experience.

What we will offer you?

KLA’s benefits package includes:

• Annual leave starting at 25 days (plus bank holidays)
• contributory pension scheme
• cash health plan
• cycle to work scheme
• global bonus plan
• share scheme
• rewards scheme
• life assurance

Minimum Qualifications

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer.

KLA is proud to be an equal opportunity employer.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at [e-mail] or at [phone] to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

KLA is proud to be an equal opportunity employer.

KLA is proud to be an Equal Opportunity Employer.