Metrology Systems Product Engineer – Sustaining & NPI

Kla Tencor; Newport; On-site; GBP 55,000 - 70,000; Full time

Job summary

KLA Instruments Group in the UK is seeking a Product Engineer (Sustaining & NPI) to support a portfolio of surface and mechanical metrology systems, including nano-indentation, stylus profilers, and optical profilers. The role focuses on improving service infrastructure and enabling scalable field execution.

You will act as the Voice of Service, partnering with engineering on product updates, developing PSPs, and driving continuous improvement across the install base.

Responsibilities

• Service Infrastructure & Strategy
• Drive consistency and scalability of service models across shared platforms
• Improve service workflows, tooling, calibration processes, and parts strategies
• Incremental Product Support
• Partner with engineering on product updates (hardware, software, features)
• Assess and implement impacts to serviceability, training, and spare parts
• Product Support Plan (PSP)
• Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies
• Find opportunities for cross-product standardisation and simplification
• Field & Customer Support
• Support escalations and identify systemic issues across the install base
• Translate field feedback into engineering improvements and service solutions
• Training & Knowledge Scaling
• Develop scalable training and documentation focused on shared infrastructure
• Lead BKMs, troubleshooting flows, and knowledge systems
• Install & Continuous Improvement
• Support targeted installs and upgrades to validate and improve service processes
• Drive continuous improvement through best practices and cross-team teamwork
• TravelDomestic and international travel required (

Job description

KLA Instruments Group in the UK is seeking a Product Engineer (Sustaining & NPI) to support a portfolio of surface and mechanical metrology systems, including nano-indentation, stylus profilers, and optical profilers. The role focuses on improving service infrastructure and enabling scalable field execution.

You will act as the Voice of Service, partnering with engineering on product updates, developing PSPs, and driving continuous improvement across the install base.