Product Engineer (NPI)

Kla Tencor; Newport; On-site; GBP 55,000 - 70,000; Full time

Job summary

KLA Instruments Group in the UK is seeking a Product Engineer (Sustaining & NPI) to support a portfolio of surface and mechanical metrology systems, including nano-indentation, stylus profilers, and optical profilers. The role focuses on improving service infrastructure and enabling scalable field execution.

You will act as the Voice of Service, partnering with engineering on product updates, developing PSPs, and driving continuous improvement across the install base.

Responsibilities

• Service Infrastructure & Strategy
• Drive consistency and scalability of service models across shared platforms
• Improve service workflows, tooling, calibration processes, and parts strategies
• Incremental Product Support
• Partner with engineering on product updates (hardware, software, features)
• Assess and implement impacts to serviceability, training, and spare parts
• Product Support Plan (PSP)
• Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies
• Find opportunities for cross-product standardisation and simplification
• Field & Customer Support
• Support escalations and identify systemic issues across the install base
• Translate field feedback into engineering improvements and service solutions
• Training & Knowledge Scaling
• Develop scalable training and documentation focused on shared infrastructure
• Lead BKMs, troubleshooting flows, and knowledge systems
• Install & Continuous Improvement
• Support targeted installs and upgrades to validate and improve service processes
• Drive continuous improvement through best practices and cross-team teamwork
• TravelDomestic and international travel required (

Job description

Primary Responsibility

As a Product Engineer (Sustaining & NPI), you will support a portfolio of surface and mechanical metrology systems, including Nano-indentation, Stylus Profilers, and Optical Profilers!This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base. You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs. See specific responsibilities below:

Responsibilities

• Service Infrastructure & Strategy
• Drive consistency and scalability of service models across shared platforms
• Improve service workflows, tooling, calibration processes, and parts strategies
• Incremental Product Support
• Partner with engineering on product updates (hardware, software, features)
• Assess and implement impacts to serviceability, training, and spare parts
• Product Support Plan (PSP)
• Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies
• Find opportunities for cross-product standardisation and simplification
• Field & Customer Support
• Support escalations and identify systemic issues across the install base
• Translate field feedback into engineering improvements and service solutions
• Training & Knowledge Scaling
• Develop scalable training and documentation focused on shared infrastructure
• Lead BKMs, troubleshooting flows, and knowledge systems
• Install & Continuous Improvement
• Support targeted installs and upgrades to validate and improve service processes
• Drive continuous improvement through best practices and cross-team teamwork
• TravelDomestic and international travel required (

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.Group/DivisionThe KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll DoIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.As we expand our team in Wales, we're looking for talented engineers to help shape the future of precision measurement and advanced manufacturing technologies.

About the KLA Instruments GroupThe KLA Instruments group develops high precision metrology and specialized defect inspection solutions used across a wide range of high-tech industries.Our portfolio includes nanoindentation systems for mechanical characterization, along with profilometers, sheet resistance and thin-film measurement systems that enable customers to measure and understand the physical, surface, dimensional and electrical properties of advanced materials and devices.Our technologies support critical applications in semiconductor manufacturing, MEMS, advanced packaging, thin films, photonics, polymers, and emerging materials research. By delivering highly accurate and repeatable measurements, we help customers improve process control, optimize product performance, accelerate innovation, and increase manufacturing yield.

Learn more about our products in the Instruments Group Product Guide.

Why Join Us? As part of the KLA Instruments team, you'll work at the forefront of materials characterization and metrology innovation, collaborating with experts who are helping solve some of the most complex engineering challenges across the electronics, semiconductor, and advanced materials industries.