NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Crawley; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a dedicated NOC Technician to join their Engineering Team. This role is crucial for managing incident tickets, coordinating with customers and utility companies, and ensuring smooth network operations. As part of a diverse and inclusive culture, you'll have opportunities for professional development while working on a 24/7 shift rota. If you're passionate about technology and eager to make a difference in critical infrastructure, this is the perfect opportunity for you.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Ideally experience within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create and manage network incident tickets.
• Coordinate traffic management activities.

Skills

1st Line Diagnostics

Incident Resolution

Communication Skills

Microsoft Office

Job description

The job description provides a comprehensive overview of the NOC Technician role at Telent, including responsibilities, requirements, and benefits. However, the formatting can be improved for better readability by structuring the content with appropriate HTML tags, such as using

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  Job Title: NOC Technician (Previous Relevant Experience Required) - Crawley, West Sussex

  Client:

  Telent

  Location:

  Crawley, West Sussex, United Kingdom

  Job Category:

  Other

  EU Work Permit Required:

  Yes

  Job Views:

  3

  Posted:

  05.05.2025

  Expiry Date:

  19.06.2025

  Job Description:

  Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts to impact critical infrastructure. The NOC Technician supports the NOC engineering team by managing incident tickets, coordinating traffic management, and liaising with customers and utility companies. This role involves working on a 24/7 shift rota.

  Responsibilities:

  • Handle incoming calls and emails, responding according to KPIs.
  • Create and manage network incident tickets.
  • Action Service Requests and assign tickets to support teams.
  • Update incident tickets regularly and comprehensively.
  • Coordinate traffic management activities.
  • Communicate with customers and utility companies regarding network issues.

  Candidate Profile:

  Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

  Key Requirements:

  • Experience with 1st Line diagnostics and incident resolution.
  • Strong communication skills across all levels of seniority.
  • Proficiency in Microsoft Office.

  What We Offer:

  A diverse career with opportunities for development and learning. We foster an inclusive culture that values diversity and inclusion, enabling everyone to thrive.

  Additional Benefits:

  • 34 days holiday including public holidays, with options to buy or sell days.
  • Company pension scheme.
  • Family-friendly policies.
  • Occupational health support and wellbeing portal.
  • Discounts on cinema, dining, and shopping through Telent Rewards.

  Learn More:

  Watch the Telent Video and discover our commitment to diversity and inclusion.