NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a NOC Technician to join their dynamic Engineering Team. This role is crucial for maintaining critical national infrastructure, providing administrative support to the NOC engineering team. You will be responsible for incident resolution, managing service requests, and coordinating with various teams to ensure smooth operations. With a focus on professional development, this position offers a diverse career path across sectors and technologies. Join a high-performing team where your contributions will make a significant impact in a supportive and inclusive environment.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting enterprise and service provider networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line Diagnostics

Incident Resolution

Communication Skills

Microsoft Office

Job description

Job Title: NOC Technician (Previous Relevant Experience is Required), Doncaster

Client: Telent

Location: Doncaster, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop common solutions, working closely with technical experts dedicated to impactful work. Be part of a high-performing team maintaining critical national infrastructure around the clock.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to support and engineering teams, and other providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management activities.
7. Communicate incident updates to customers.
8. Coordinate with utility companies regarding power-related network issues.

Candidate Profile:

Previous experience supporting enterprise and service provider networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for development and skill enhancement. We foster an inclusive culture that values diversity and individual authenticity.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More:

Watch the Telent Video to discover more about us.

We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.