NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Reading; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, where your skills will contribute to maintaining critical infrastructure. You'll be part of a dynamic team focused on ensuring connectivity and protection 24/7. This role offers a unique opportunity to develop your career in a supportive environment that values diversity and encourages personal growth. With responsibilities ranging from incident resolution to liaising with customers and utility companies, you will play a vital role in the operations of a leading organization. Enjoy a comprehensive benefits package, including generous holiday allowances and a pension scheme.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks in a NOC environment.
• Ability to manage incident tickets and provide updates.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create and manage network incident tickets based on customer reports.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office

Job description

Job Title: NOC Technician (Previous Relevant Experience Required)

Client: Telent

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Join our Engineering Team at Telent, where you'll be empowered to innovate and develop solutions, working closely with technical experts committed to making a significant impact. Be part of a high-performing team handling complex and critical work to build and maintain the nation's critical infrastructure, ensuring connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in accordance with procedures and meeting contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
• Manage incident tickets, providing regular and comprehensive updates.
• Organise traffic management, coordinating with traffic management providers, regional control teams, and field resources.
• Liaise with customers to provide updates on network incidents.
• Coordinate with utility companies regarding power loss issues affecting the network.

Who you are:

You should have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with people at all levels of seniority.
• A good understanding of Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, allowing you to develop, learn new skills, and make an impact. We are committed to creating an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.

The additional benefits include:

• 34 days holiday (including public holidays), with options to buy or sell days annually.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are passionate about fostering an environment of diversity and inclusion, where everyone feels they belong, can be themselves, and are empowered to reach their full potential. Our teams reflect the diverse experiences and backgrounds of the communities we serve.