NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician in Norwich, where you will be part of a dedicated team ensuring the smooth operation of critical network infrastructure. This role offers the opportunity to engage with various stakeholders, manage incident resolutions, and support a diverse range of network-related tasks. With a commitment to inclusivity and professional growth, this position provides a dynamic environment where your contributions will directly impact the reliability of essential services. Embrace the chance to develop your skills in a supportive atmosphere while enjoying a competitive benefits package.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Previous experience in a NOC environment supporting networks.
• Strong communication skills for liaising with clients and teams.

Responsibilities

• Handle incoming calls and emails responding to KPIs.
• Create and manage network incident tickets.
• Coordinate traffic management with relevant providers.

Skills

1st line diagnostics

incident resolution

communication skills

Microsoft Office proficiency

Job description

The job description is generally well-structured but can be improved for clarity and formatting. Minor adjustments include consistent use of HTML tags, removing some redundant or irrelevant content, and ensuring the description is concise and focused on the role. Here's a refined version:

NOC Technician (Previous Relevant Experience Required) - Norwich

Client: Telent

Location: Norwich

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join our Engineering Team at Telent and be part of a high-performing group working on complex, critical infrastructure projects that keep the nation's networks connected and protected 24/7. As a NOC (Network Operations Centre) Technician, you will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests and allocate/despatch tickets to support and engineering teams.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant providers and teams.
• Communicate with customers about network incidents.
• Collaborate with utility companies during power-related network issues.

Who you are:

You have previous experience supporting enterprise and service provider networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st line diagnostics and incident resolution.
• Good communication skills and ability to liaise with people at all levels.
• Proficiency with Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across various sectors, roles, and technologies. We are committed to creating an inclusive culture that values diversity and allows everyone to thrive. Our benefits include:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Rewards.

Learn more about Telent:

Click here for the Telent Video!

We are dedicated to fostering diversity and inclusion, ensuring our teams reflect the communities we serve. Everyone should feel they belong, be themselves, and reach their full potential.