NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Technician to join their Engineering Team in Birmingham. In this role, you will be instrumental in providing administrative support to the NOC engineering team, ensuring that incident resolution aligns with established procedures and contractual KPIs. You'll work on a dynamic 24/7 shift rota, handling incoming communications, creating incident tickets, and coordinating with various stakeholders. This position offers a diverse career path across sectors and technologies, fostering an inclusive culture that values diversity and encourages personal growth.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in accordance with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line Diagnostics

Incident Resolution

Communication Skills

Microsoft Office

Job description

Job Title:

NOC Technician (Previous Relevant Experience Required), Birmingham

Company:

Telent

Location:

Birmingham, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent and be part of a high-performing team working on complex and critical infrastructure projects. As a NOC (Network Operations Centre) Technician, you will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming phone calls and emails, responding in accordance with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management activities, liaising with traffic management providers, regional control teams, and field resources.
7. Communicate with customers to provide updates on network incidents.
8. Coordinate with utility companies regarding power loss issues affecting the network.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills, capable of liaising with individuals at all levels of seniority.
• Proficiency with Microsoft Office packages.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for development and skill acquisition. We foster an inclusive culture that values diversity and encourages authentic self-expression.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards scheme.

Learn More:

Watch the Telent Video here.

We are committed to diversity and inclusion, aiming to reflect the communities we serve and ensuring everyone feels valued and empowered.