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NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom

Telford

On-site

GBP 25,000 - 35,000

Full time

14 days ago

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Job summary

An established industry player seeks a dedicated NOC Technician to join their Engineering Team in Telford. This role involves providing critical support in a fast-paced environment, ensuring seamless incident resolution and communication with customers. You'll be part of a high-performing team that plays a vital role in maintaining the nation's infrastructure. With a commitment to diversity and inclusion, this company offers a range of benefits, including generous holiday options and a supportive work culture. If you're passionate about technology and eager to make a difference, this opportunity is for you.

Benefits

34 days holiday including public holidays
Company pension scheme
Family-friendly policies
Occupational health support
Discounts on cinema and shopping

Qualifications

  • Previous experience in a NOC environment supporting Enterprise and Service Provider Networks.
  • Strong communication skills for liaising across all levels.

Responsibilities

  • Handle incoming calls and emails, adhering to KPIs.
  • Create and manage network incident tickets.
  • Coordinate with utility companies on network power issues.

Skills

1st Line diagnostics
Incident resolution
Communication skills
Microsoft Office proficiency

Job description

The job description provides a comprehensive overview of the NOC Technician role at Telent, including responsibilities, requirements, and benefits. However, the formatting can be improved for better readability and engagement by ensuring consistent use of HTML tags and removing irrelevant or redundant content. Here is a refined version:

NOC Technician (Previous Relevant Experience Required), Telford

Client: Telent

Location: Telford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts committed to making a difference. Be part of a high-performing team handling complex and critical work, helping to keep the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:
  • Handle incoming phone calls and emails, responding in line with KPIs.
  • Create network incident tickets from customer reports.
  • Action Service Requests.
  • Allocate/despatch tickets to support teams and service providers.
  • Manage incident tickets with regular updates.
  • Coordinate traffic management with providers, control teams, and field resources.
  • Communicate incident updates to customers.
  • Coordinate with utility companies regarding power issues affecting the network.
Who you are:

You have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:
  • Experience with 1st Line diagnostics and incident resolution.
  • Good communication skills and ability to liaise across all levels of seniority.
  • Proficiency with Microsoft Office packages.
What we offer:

A career at Telent offers opportunities across various sectors, roles, technologies, and clients, enabling skill development and impactful work. We are committed to an inclusive culture that values diversity and allows everyone to thrive.

The additional benefits with this role:
  • 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
  • Company pension scheme.
  • Family-friendly policies.
  • Occupational health support and wellbeing portal.
  • Discounts on cinema, restaurants, and shopping through Telent Reward scheme.
Learn more about Telent:

Click here for Telent Video!

We are dedicated to fostering a diverse and inclusive environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the communities we serve, and we value diverse experiences and backgrounds.

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