NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Swindon, where you'll innovate and develop solutions for critical infrastructure. You'll provide administrative support, ensuring incident resolution and effective communication with customers and service providers. This role offers a diverse career with opportunities for development in an inclusive culture.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts via Telent Reward scheme

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Job Title:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Swindon, Wiltshire

Client:

Telent

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical infrastructure, ensuring connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in accordance with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant providers and teams.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power-related network issues.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across all levels.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities to develop and learn. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options or 26 days with options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts via Telent Reward scheme.

Learn More About Telent:

Watch our Telent Video here!

We are committed to diversity and inclusion, reflecting the communities we serve. Join us to be part of an environment where everyone can be themselves and reach their potential.