NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Southampton. You'll provide essential support to ensure incident resolution and manage complex network operations. This role offers opportunities for growth and a commitment to diversity and inclusion.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

The job description is generally well-structured and informative, but it can be improved for clarity and conciseness. Minor adjustments include removing redundant phrases, ensuring consistent formatting, and enhancing readability with proper HTML tags. Here is the refined version:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Southampton

Client: Telent

Location: Southampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join Telent's Engineering Team to innovate and develop solutions, working alongside technical experts committed to making an impact. Be part of a high-performing team managing complex, critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. The role operates on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to technical support, field engineers, and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant providers and teams.
• Communicate with customers about network incidents.
• Collaborate with utility companies during power-related network issues.

Who you are:

Experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• 1st Line diagnostics and incident resolution experience.
• Excellent communication skills for liaising at all levels.
• Proficiency with Microsoft Office suite.

What we offer:

A diverse career across sectors, roles, and technologies, with opportunities for growth and impact. We foster an inclusive culture that values diversity and encourages authentic self-expression.

The additional benefits include:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays and buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Watch our Telent Video!

We are committed to diversity and inclusion, ensuring our teams reflect the communities we serve. Everyone should feel valued, authentic, and empowered to reach their full potential.