NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Basingstoke, where you'll support critical infrastructure connectivity and security. This role involves managing network incidents, coordinating with various teams, and ensuring prompt incident resolution in a 24/7 environment. You'll benefit from a diverse career with opportunities for skill development and an inclusive culture that values diversity.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks.
• Preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

Job Title: NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Basingstoke

Client:

Telent

Location:

Basingstoke

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts committed to making an impact. Be part of a high-performing team handling complex and critical work, helping to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution according to procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management, liaising with traffic providers, regional control, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies during power-related network issues.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across all levels.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career with opportunities to develop new skills and make an impact. We foster an inclusive culture that values diversity and encourages everyone to be themselves and thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video here.

We are committed to diversity and inclusion, creating an environment where everyone can belong, be themselves, and reach their potential. Our teams reflect the diverse communities we serve.