NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a NOC Technician in Gloucester, where you will support critical infrastructure by providing administrative assistance to the engineering team. This role involves 24/7 operations, handling incidents, and ensuring service quality. You'll be part of a diverse team that values growth and inclusivity, with opportunities for skill development and a supportive work environment.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience in NOC environment.
• Strong communication skills.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Job Title:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Gloucester

Client:

Telent

Location:

Gloucester, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to their impactful work. Be part of a high-performing team handling complex, critical tasks, helping to maintain the nation's vital infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create incident tickets based on customer reports.
3. Action Service Requests.
4. Assign tickets to support, engineering teams, and service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management activities.
7. Communicate incident updates to customers.
8. Coordinate with utility companies regarding power issues affecting the network.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Proficiency in Microsoft Office.

What we offer:

A diverse career across many sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and encourages authentic self-expression.

The additional benefits include:

• 34 days holiday (including public holidays) with buy/sell options or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are committed to creating an inclusive environment where everyone can thrive, reflecting the diverse communities we serve.