NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading Engineering Team as a NOC Technician in Worcester, where you will support critical infrastructure connectivity and security. This role offers a chance to work in a dynamic environment, handling complex tasks and ensuring efficient incident resolution. You'll collaborate with technical experts and contribute to maintaining a high-performing team dedicated to innovation and excellence.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience in supporting Enterprise and Service Provider Networks.
• Preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Worcester

Client:

Telent

Location:

Worcester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts committed to their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved per procedures and KPIs. This role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support teams and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant teams and providers.
• Update customers on network incidents.
• Coordinate with utility companies during power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Proficiency with Microsoft Office.

What we offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities to develop and learn. We foster an inclusive culture that values diversity and encourages authenticity and growth.

The additional benefits include:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, ensuring everyone feels valued, authentic, and empowered to reach their potential. Our teams reflect the diverse communities we serve.