NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading engineering team as a NOC Technician, where you will support the critical infrastructure of the nation. This role requires handling incident resolution and communication with customers, ensuring service quality in a fast-paced environment. You'll have the opportunity to develop your skills while working closely with technical experts and be part of a diverse and inclusive culture that values your contributions.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience in a NOC environment.
• Experience with incident resolution.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create and manage network incident tickets.

Skills

Communication

1st line diagnostics

Tools

Microsoft Office

Job description

Job Title: NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required)

Client: Telent

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent, where you'll be empowered to innovate and develop common solutions. Work closely with technical experts committed to making a significant impact. Be part of a high-performing team handling complex and critical tasks, helping to build and maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Key Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets based on customer reports.
3. Action Service Requests.
4. Assign tickets to technical support, field engineering teams, and other service providers.
5. Manage incident tickets, providing regular updates.
6. Organize traffic management, coordinating with providers, regional control, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies during power-related network issues.

Who You Are:

Previous experience supporting enterprise and service provider networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st line diagnostics and incident resolution.
• Excellent communication skills and ability to liaise with people at all levels.
• Proficiency in Microsoft Office packages.

What We Offer:

A career at Telent offers opportunities across various sectors, roles, technologies, and clients, enabling skill development and impactful work. We are committed to fostering an inclusive culture that values diversity and ideas. Everyone should feel free to be themselves and thrive at work.

Additional Benefits:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More About Telent:

Click here for Telent Video!

We are passionate about creating a diverse and inclusive environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the communities we serve, and we value diverse experiences and backgrounds.