NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Bristol; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join an innovative engineering team as a NOC Technician in Bristol, where you'll manage critical infrastructure and collaborate with technical experts. This role involves handling network incidents, coordinating with teams, and ensuring service quality. The company offers a dynamic career with diverse opportunities and a commitment to inclusivity.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Discounts via Telent Reward scheme

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Coordinate traffic management with relevant providers and teams.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

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Job Title: NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Bristol

Client:

Telent

Location:

Bristol, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts dedicated to impactful work. Be part of a high-performing team managing complex, critical infrastructure that keeps the nation's networks connected and secure 24/7.

Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Action Service Requests and assign tickets to support and engineering teams.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant providers and teams.
• Communicate with customers regarding network incidents.
• Collaborate with utility companies during power-related network issues.

Qualifications:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels.
• Proficiency in Microsoft Office applications.

What We Offer:

A dynamic career with opportunities to develop skills across sectors, roles, and technologies. We foster an inclusive culture that values diversity and encourages everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days.
• Company pension scheme.
• Family-friendly policies and occupational health support.
• Discounts via Telent Reward scheme.

Learn More:

Watch our Telent Video to discover more about us!

We are committed to diversity and inclusion, aiming to reflect the communities we serve and creating a welcoming environment for all.