NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Stoke-on-Trent, where you'll innovate and develop solutions for critical infrastructure. This role involves providing administrative support, managing incident resolution, and ensuring effective communication with customers and technical teams. You'll work in a dynamic environment that values diversity and offers numerous benefits, including generous holiday options and a company pension scheme.

Benefits

34 days holiday (including public holidays)

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience in supporting Enterprise and Service Provider Networks.
• Strong communication skills and ability to liaise across all levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

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NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Stoke-on-Trent

Client: Telent

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts dedicated to impactful work. Be part of a high-performing team managing complex and critical infrastructure, ensuring connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and KPIs. The role involves working on a 24/7 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers regarding network incidents.
• Collaborate with utility companies during power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across all levels.
• Proficiency with Microsoft Office applications.

What we offer:

A diverse career at Telent across sectors, roles, and technologies, with opportunities for development and impact. We foster an inclusive culture that values diversity and encourages authenticity and growth.

The additional benefits with this role:

• 34 days holiday (including public holidays), with buy/sell options OR 26 days plus public holidays and buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping via Telent Rewards.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, fostering an environment where everyone can thrive and be themselves. We value the diverse backgrounds and experiences of our teams and communities.